Job Overview:
Sweetheart Ice Cream is seeking an experienced Dairy Route Supervisor to oversee the day-to-day operations of our dairy delivery routes. This key role involves supervising a team of delivery drivers, ensuring the timely and accurate delivery of dairy products, and maintaining high customer satisfaction standards. The ideal candidate will possess strong leadership abilities, excellent problem-solving skills, and a deep understanding of logistics and customer service within the dairy industry.
Key Responsibilities:
Route Management: Supervise and manage the daily routes of dairy delivery trucks, ensuring timely and accurate deliveries to customers. Covering routes as needed to ensure proper service commitments.
Team Leadership: Lead, mentor, and motivate a team of drivers, ensuring they meet performance and safety standards while delivering excellent service.
Customer Relations: Address customer inquiries and complaints ensuring all issues are resolved quickly and effectively to maintain positive customer relationships.
Scheduling and Planning: Coordinate and optimize delivery schedules to ensure efficient routes, reduced delivery times, and cost-effectiveness.
Quality Control: Ensure the quality of dairy products is maintained during transport, adhering to safety, sanitation, and temperature control standards.
Compliance: Ensure that all routes comply with local, state, and federal regulations regarding transportation, health, and safety.
Inventory Oversight: Monitor product inventory on delivery trucks, ensuring proper execution of resets, stock levels and accurate deliveries to customers.
Training & Development: Provide ongoing training to delivery drivers on safe driving practices, customer service, and operational procedures to include mentorship during route rides.
Performance Monitoring: Evaluate team performance, providing constructive feedback and implementing corrective actions when necessary to improve productivity and service quality.
Problem Solving: Troubleshoot and resolve any issues that arise during deliveries, including vehicle breakdowns, customer complaints, and route adjustments due to weather or traffic conditions.
Reporting: Maintain and submit reports on delivery performance, vehicle maintenance, customer feedback, and other relevant data to management.
Qualifications:
High school diploma or equivalent; college degree in Logistics, Business, or related field preferred.
Minimum 3 years of experience in delivery operations or logistics, with at least 1 year in a supervisory or leadership role.
Strong leadership and team management skills, with the ability to motivate and guide a diverse team.
DSD knowledge of dairy products, transportation, and handling regulations is highly preferred.
Strong customer service and communication skills, with the ability to address customer concerns effectively. Spanish a plus but not required.
Proficient in route planning software and GPS systems.
Strong computer experience, including expertise in using monitoring software, configuring hardware, and working with databases
Ability to work in a fast-paced environment while maintaining attention to detail.
Valid driver’s license with a clean driving record.
Ability to lift heavy items and perform physical tasks as required.
Problem-solving skills and the ability to make decisions under pressure.
Preferred: Direct Store Delivery Experience
Why Join Sweetheart Ice Cream:
Competitive salary and benefits package.
Opportunities for career growth and advancement in a well-established company.
A dynamic, supportive work environment focused on teamwork and customer satisfaction.
The opportunity to work in an industry that plays an important role in delivering fresh, quality products to customers.
If you are a dedicated, and results-driven professional with experience in logistics and customer service, we encourage you to apply for the Dairy Route Supervisor position at Sweetheart Ice Cream today!