Job Description

INTERVIEW TIME SLOTS MUST BE SCHEDULED PRIOR TO ATTENDING Hiring Event 12/14/21 from 9am to 1pm. If selected a recruiter will reach out to you by end of week to schedule an interview. SAME DAY OFFERS Pre-Employment Drug Test/ Background Check Required Shift: 9am to 6pm Monday through Friday Call Center Environment Pay starts at $19hr. Must have reliable transportation due to training requirements at our local Store locations Daily Reporting Address: 7834 CF HAWN DALLAS,TX 75217 DESCRIPTION:  Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

Dal-Tile is currently searching for an exceptional Customer Solutions Representative who is ready to provide extraordinary customer service and provide the ultimate Customer Experience, increasing solutions for our customers.  The Customer Solutions Rep II is responsible for providing a variety of support, sales, customer service and office administration duties related to servicing external customers.  Customer Solutions Representatives provide information to customers via telephone, mail, chat and fax regarding product order status, order inquiry, options for alternative products, delivery status, and coordination of product returns. . This position is also a sales focused role and is ideal for someone with previous experience with lead generation and has successfully closed sales opportunities on customer calls.

This is an excellent opportunity to join a growing team and learn from a talent group of Customer Solution experts.  As Dal-Tile adopts new customer solution technologies, your skills will continue you to grow with the company.  The CSC Rep will become a part of a dynamic team that will help build your talent and strength in the customer experience. You will be motivated to share proven methods of communication, motivation and performance, excelling through innovative techniques. We encourage you to join an inviting company culture where you will thrive as an associate. 

You will provide customer account management service by coordinating and managing order entry, selling agility, order inquiry, product information, order status, customer returns and transportation management in a call center environment.  At Dal-Tile, we utilize various computer systems such as SAP, SalesForce, Oasis, and Microsoft products in the management of customer orders from plants, distribution centers and vendors.

Responsibilities:

• Processes and completes a high volume of orders timely, accurately thoroughly while enhancing sales opportunities with customers.
• Advanced troubleshooting skills and ability to handle, and address escalations resulting in a business outcome of resolving customer complaints.
• Exhibit comfort in up-selling and providing options in products to increase sales.
• Ability to multi-task, and maintain positive attitude.
• Performs various office administration duties such as keying in orders, processing faxes, preparation of reports, and follow up to ensure customer satisfaction with order development.
• Collaboration with sales team, Sales Service Centers, vendors, Customer Support teams, buyers to increase the Customer Experience.
• Serves as backup to specialized functions including; internet web programs, murals, non-standard programs, etc. as needed.
• Acquire knowledge of customer base and unique customer requirements to best support Dal customers.
• Maintain accurate customer records in all software systems, CRM, Oasis, SAP, ERP and other programs as trained. 
• Prepares, follow-up and maintains correspondence with customers.
• Proven skills to act as a strong team member, leveraging best practices, communication, verbal, written, problem solving, and coaching skills to help support/train new CSR’s and guide them in every day tactical and strategic solutions as needed.
• Performs other related duties and special projects required to help move the paradigm of “The Customer Experience” as required.

EDUCATION AND KNOWLEDGE:

• Requires high school diploma or GED
  • Associates degree preferred but relevant work experience considered in lieu of degree

EXPERIENCE:

• 2 or more years in either call center, customer service in retail or customer engagement fields required
• Prior call center experience not required
• Microsoft Office

Competencies:

• Strong customer service and selling skills
• Superior interpersonal and written/oral communication skills with the ability to relate well, and cooperate with others in a strong team environment to effectively coordinate activities and accomplish goals
• Ability to multi-task
• Excellent organizational, analytical, technical, and problem-solving skills
• Strong self-directed organizational skills to organize time effectively on daily and weekly basis.
• Must be detail oriented and have excellent written and verbal communication skills
• Must have moderate level computer skills in Word and Excel, with the ability to use databases and other computer systems
• Must be a team player

Other Pertinent Job Information:

 While performing the duties of this job, the employee is regularly required to stand, use hands and reach with hands and arms. The associate is required to walk, stoop, kneel, crouch, or crawl. The associate may sit, climb or balance, talk or hear. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth.  Examples include:  Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service! Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disa

Company Description

Our team at Dal-Tile Corporation, a subsidiary of Mohawk Industries, manufactures, distributes and markets high-quality ceramic tile and natural stone products. We are the largest ceramic tile manufacturer in the U.S. and one of the largest tile manufacturers in the world, employing over 10,000 associates! When you join Dal-Tile, you become a part of a culture that’s about serving customers exceptionally. Our customers are tile contractors, interior designers, architects, homebuilders and more. We have a shared passion for being their number one resource, to help them grow their businesses. We go to market with the four strongest brands in our industry — Daltile, American Olean, and Marazzi. Each brand offers a comprehensive line of fashionable, high-quality tile products in a range of colors, textures and finishes. We’re not just selling incredibly stylish tile products, we’re helping to build our customers’ livelihoods — and that’s an incredible responsibility.