Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at the Darcy Schrieber Organization! You’ll be responsible for contacting members requesting to be seen, getting clients enrolled into their permanent benefits, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply. Responsibilities: • Utilize scripts to handle difficult customer situations and bring them higher up, if necessary • Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction • Find patterns in customer complaints and bring them to the team for improvement • Work closely with the sales lead to stay up-to-date on service and product knowledge • Keep track of customer accounts and make updates with new account information as necessary • Provide thorough follow-ups to customer interactions, ensuring customer satisfaction • Reply to incoming calls from customers including products and service questions, general information, and complaints Qualifications: • Experience working in a customer-oriented atmosphere • High school graduate, G.E.D. recipient, or equivalent • Display strong communication skills, active listening skills, and the desire to learn new skills Compensation: $65,000

• Utilize scripts to handle difficult customer situations and bring them higher up, if necessary • Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction • Find patterns in customer complaints and bring them to the team for improvement • Work closely with the sales lead to stay up-to-date on service and product knowledge • Keep track of customer accounts and make updates with new account information as necessary • Provide thorough follow-ups to customer interactions, ensuring customer satisfaction • Reply to incoming calls from customers including products and service questions, general information, and complaints