Job Description

Support Customer Success and Systems Engineering teams in ensuring seamless customer experiences and effective system operations for the RideCare product line. This role focuses on monitoring field data, providing actionable insights, and supporting customer onboarding processes and operational improvements. It is an exciting opportunity to work in a collaborative, fast-paced environment where customer satisfaction and data-driven decisions are at the forefront.

Responsibilities

• Analyze field and customer data to provide insights, trends, and recommendations to the team.
• Collaborate with the Customer Success, and Field Operations team(s) to help onboard new customers and provide support during early adoption phases.
• Support the Systems Engineering team with system evaluations and performance tracking of devices in the field
• Create and maintain dashboards, reports, and summaries to present data-driven insights to internal stakeholders.
• Monitor customer feedback and identify opportunities for system and operational improvements.
• Assist in defining and tracking system-level KPIs and metrics for customer satisfaction and system performance.
• Document processes, workflows, and best practices on internal wikis to improve organizational knowledge sharing.

Qualifications

Qualifications

• Currently enrolled in a program for Computer Science, Data Science, Information Technology, Systems Engineering, or a related field.
• Minimum of two semesters completed and a cumulative GPA of 3.0 or higher.
• Basic understanding of data analytics principles and experience working with tools such as Excel, Power BI, or Tableau (or similar platforms).
• Exposure to scripting languages like Python or SQL is preferred but not required.
• Strong communication skills (both oral and written) to effectively interact with global team members as well as customers.
• Self-motivated, proactive, and able to work both independently and collaboratively.
• Passion for solving problems, working with data, and delivering excellent customer experiences.

Additional Information

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.

Individual pay is determined based on several factors, including, but not limited to, work experience and job knowledge, complexity of the role, job location, etc.

In addition to your base salary, Bosch offers a comprehensive benefits package that includes health, dental, and vision plans; health savings accounts (HSA); flexible spending accounts; 401(K) retirement plans with an employer match; wellness programs; life insurance; short- and long-term disability insurance; paid time off; parental leave, adoption assistance; and reimbursement of education expenses.

Learn more about our full benefits offerings by visiting: www.myboschbenefits.com. Pay ranges included in the postings generally reflect base salary; certain positions may include bonus, commission, or additional benefits.

EEO/OFCCP: Bosch is an equal opportunity employer and makes all employment decisions on the basis of merit. Bosch is fully committed to compliance with all applicable laws providing equal employment opportunities and to providing equal employment opportunity to all associates and applicants for employment without regard to race, gender, sex, pregnancy, childbirth (or related medical conditions, including but not limited to, lactation), national origin or ancestry, religion, gender identity, sexual orientation, age, disability, veteran status, genetic information or any other characteristic protected by law.

This equal employment opportunity policy applies to all terms and conditions and aspects of employment including, but not limited to, recruitment, hiring, retention, training, placement, promotion, advancement, transfers, job assignments, layoffs, leaves of absence, termination, and compensation. Our management team is dedicated to this policy with respect to all aspects of employment.

Bosch is dedicated to maintaining compliance with all federal, state, and local law, including but not limited to, affirmative action plan requirements, EEO-1 and VETS-4212 reporting, and I9 / work authorization guidance.

Please note that employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.