Data Center Technical Support Analyst

MATRIX SYSTEMS & TECHNOLOGIES INC

Data Center Technical Support Analyst

Baton Rouge, LA
Full Time
Paid
  • Responsibilities

    Benefits:

    Health insurance

    Paid time off

    The scope of the proposed services will include the following:

    Evaluate and recommend the selection of vendor supplied software packages; recommend and prepare specifications for modifications and customization of purchased software;

    Coordinate the installation, maintenance, and modification of vendor-supplied software (e.g., operating systems, communications managers, database management systems, compilers) for a system or complex network supporting applications critical to state business functions;

    Coordinate the design, development, and installation of in-house software packages (or modifications to vendor packages) by designing work and specifications. Consult regularly with vendors concerning software and/or hardware problems, resolutions, and system and network performance;

    Advise end-users, administrators, and technical support personnel performing network design, designing and providing documentation, instruction, problem analysis and education pertaining to specific and highly complex areas of software and network performance;

    Assist in establishing departmental policy with regard to data definition and data relationships, database design, database implementation, database operation, database security, and data accessibility;

    Perform database planning and administration, establishment of database standards and procedures, database security, database documentation, and application technical support;

    Review and determine the feasibility and advisability of proposed additions and modifications to the database;

    Install and customize software and hardware in order to manage, monitor, and otherwise support an extensive enterprise computer systems network (including mainframe(s), LANs and/or WANs, communications lines, etc.);

    Monitor network hardware resources through the implementation of a network inventory system.

    Design and implement a communications system connecting the various components of an enterprise network;

    Consult with vendors in the evaluation of software and hardware used in the management of the enterprise network;

    Consult with users on various requirements and participation in the enterprise network;

    Monitor and evaluate performance and efficiency of an enterprise network;

    Establish and manage configuration data on network software and hardware components;

    Monitor all attached devices in a complex LAN environment, such as work stations, servers, bridges, multi-station access units, etc.; analyzing performance, diagnosing performance problems, and performing load balancing.

    Expertise and/or relevant experience in the following areas are mandatory:

    Applicant must have prior experience with large-scale state Enterprise Architecture systems serving multiple governmental agencies. ·

    Applicant must have experience in an Enterprise Architecture environment comprised of various components.

    Applicant must be familiar with how the various components of an Enterprise Architecture integrate. ·

    Applicant must have a general understanding and experience with at least one of the following EA components or similar technologies:

    Item Vendor Description Decision Center, Decision Server IBM Business Rules Engine (BRE) webMethods Software AG Enterprise Service Bus (ESB) API Gateway Broadcom/Software AG Enterprise API Gateway

    Expertise and/or relevant experience in the following areas are desirable but not mandatory:

    Applicant should have at least six (6) years experience performing these duties in large-scale Enterprise Architecture environments

    Applicant should have a general understanding and experience with the following EA components or similar technologies:

    Nutanix

    VxRail

    ESXi

    vCenter

    NSX

    SRM

    Windows Server

    RedHat Enterprise Linux

    MS SQL Server 2014

    Nagios

    NewRelic APM

    NewRelic Infrastructure

    NewRelic Browser

    Octopus Deploy

    Puppet Enterprise

    Splunk

    Veracode

    This is a remote position.