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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and t his core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People - and the love their actions inspire - are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love. Join us!

Position:

The Data Science Intern, Voice of Customer (VOC) will contribute to the growth of a best-in-class VOC Program by supporting partners across the Signet organization with analytics and actionable insights with a customer-first mindset. Under the guidance of VOC Managers, assist in data sourcing, blending and cleaning, in preparation for analysis across multiple sources to surface pain points, emerging trends and opportunity spaces. This person will use data visualization tools, such as Tableau, to create user-friendly dashboards as well as create clear, concise presentations to highlight the CX/VOC insights and opportunities.

Responsibilities:

• Responsible for executing analysis using the tools and data available relative to those customer experiences, using both tool-based analytics and coding languages like SQL, SAS, and Python

• Produce compelling visualizations and insights to tell the story via data visualization tools such as Tableau

• Communicate those insights clearly and appropriately to business partners ensuring voice of customer and shopper POV is captured and incorporated in business decisions

• Partner with our CX strategy and analytics teams when appropriate for comprehensive CX perspective

• Review qualitative and quantitative data from multiple sources such as Medallia survey data and purchase data to identify trends, customer friction points, and innovation opportunities

Basic Qualifications:

• A curious mindset that drives exploratory research

• Passionate about surfacing and helping to resolve customer pain points

• Ability to collaborate across multiple teams

• Ability to mine and aggregate data from a broad range of sources

• Coding language experience required (SQL, Python, SAS)

• Familiarity with Tableau Prep, Alteryx, or DBeaver

• Proficient in Tableau and Microsoft Office suite (Outlook, Teams, Power Point, Excel, Word, etc.)

• Ability to understand and interpret databases and back-end data systems for optimal usage and application

• Strong presentation skills, both verbal and written

• Commitment to building strong relationships

• Commitment to implement strategic vision of organization

Work Environment:

• Remote: open to all candidates regardless of location.

• Full time internship (40 hours/12 weeks) May - August 2025.

The salary range for this opportunity is $18.00-$19.50/hour . Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors.

Signet Jewelers is an equal opportunity employer committed to promoting diversity of all levels of employees. Please know that while we appreciate every applicant's interest, we can only contact those selected for further consideration.

Signet Jewelers is the world’s largest retailer of diamond jewelry and a Great Place to Work –Certified™ company, We’re also ranked #12 on the 2022 Fortune Best Workplaces in Retail. Signet is a people company – this means that we put our customers and our team members at the center of everything we do.