Job Description

In 2009, Adam Davidson’s vision to create Davidson Homes came to life in Priceville, AL.  Davidson Homes offers home buyers quality construction and materials, superior value and an unprecedented level of personalization.  Within a decade, Davidson Homes has become on the region’s fastest growing home builders.  Please visit our website at wwwdavidsonhomesllc.com for more information.

DAVIDSON HOMES is currently seeking qualified candidates for our CUSTOMER CARE COORDINATOR position in our Nashville division.  The right candidate's primary goal is to facilitate completion of all customer warranty requests while maintaining a high level of customer satisfaction. This is achieved by scheduling subcontractors to make repairs. The Customer Care Coordinator is responsible for proactively resolving customer issues after the closing of the home.

PRIMARY RESPONSIBILITIES:

• Receive and confirm receipt of homeowner requests.
• Makes initial contact with homeowners and/or Customer Care Rep to schedule inspection appointments.
• Evaluate homeowner repair issues to determine if they are warrantable items.
• Communicates effectively to homeowner if repair issue is deemed not warrantable.
• Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs.
• Schedule and manage subcontractors to make designated warranty repairs.
• Certifies warranty work is completed within contractor obligations.
• Follow up with homeowners to ensure concerns are addressed in a timely and professional manner.
• Develops and maintains good rapport with subcontractors and homeowners.
• Execute policies to ensure compliance with quality standards.

QUALIFICATIONS:

• High School Diploma or GED.
• 2 years of customer service or office administration experience
• Ability to utilize Warranty applications on a smart phone, tablet, or laptop
• Ability to apply common sense understanding to carry out instructions furnished in written, oral form or via Warranty applications
• Proficiency with MS Office and email

Come join Davidson Homes as we continue to grow!  We are looking for team players to join one of the fastest growing home builders in the county.  We offer competitive benefits package including:

• Medical, Vision and Dental Insurance
• Life Insurance 
• Disability Insurance 
• Flexible Spending Accounts (FSA)
• 401(K) with Company Match
• 2 Weeks Paid Parental Leave
• Vacation, Sick and Company Holidays

EEO STATEMENT:

Davidson Homes LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, disability, and/ or other legally protected status.