JOB PURPOSE:
To include but not limited to
- Consistently following Food & Beverage sequence of service utilizing all proper procedures standardized by venue managers and chefs.
- Actively marketing VENUE and SELF.
- Meet minimum requirements of table reservations
- Assist in developing restaurant database through networking and completing data cards.
- Building and establishing a personal clientele.
- Participate in weekly marketing requirements and outings.
- Guiding guests through all phases of their experience
- Assist guests with booking VIP table reservations and special requests
- Develop and maintain relationships with clients and contacts to drive additional business for bottle service
- Field all sales inquiries for bottle service and table reservations
- Explain pricing and secure payment for bottle sales
- Consistently deliver exceptional customer service to every guest
- Resolve any service issues promptly and professionally
- Greet guests upon arrival and seat VIP bottle service customers
- Market and promote events on property
- Flexibility to perform other job related tasks as necessary Anticipating the guests’ needs and responding appropriately with a sense of urgency.
- Effectively communicating with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees.
- Following all procedures and policies set forth by the company, division, department and County health department
- Following all health and safety regulations.
- Conforming to the department grooming standards, uniform or attire, and jewelry policy.
- Other duties as assigned
QUALIFICATIONS: (Include equipment knowledge/use)
- Experience in and ability to meet marketing requirements outlined by management.
- Experience in and ability to meet social media requirements outlined by management.
- Experience with social media platforms such as Facebook, Twitter, etc. and active participant in social media
- Exceptional organizational skills and attention to detail
- Must have proven track record of personally providing excellent customer service
- Ability to communicate effectively with customers and team
- Must be able to obtain and maintain work cards required for this position at all times
- Must be able to work a flexible schedule
- Ability to work as part of a team in a high stress & a high-volume environment.
- Demonstrate experience and ability to work in a dynamic environment that includes frequent change
- Good communication skills; multilingual is a plus.
- Ability to read and write in English proficiently.
- 1 Year experience in marketing nightclubs or restaurants and/or related experience in a Retail or marketing internship or related university marketing course work preferred.
- Physically able to lift and carry at least 50lbs on a tray or arm service where it applies.
- Physically able to walk or stand without assistance on various surfaces for an extended period of time.
- Professionally groomed in a manner consistent with department grooming standards.
- Extensive knowledge about food and wine and ability to confidently speak on and properly serve such items.
- Knowledgeable about health and safety regulations.
- Must have oral and written English language skills.
- Must be 21 years of age to serve food and beverages in the State of Nevada.