Front desk Reception- Full Time

Days Inn / Motel 6 Elmsford

Front desk Reception- Full Time

Elmsford, NY
Full Time
Paid
  • Responsibilities

    **Days Inn Elmsford & Motel 6 **is hiring for a hotel Guest Service Representative to serve as our guests’ first point of contact and manage all aspects of their accommodation. This will be a Full-Time position. Hotel GSR responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

    The more flexible your availability is, the more hours we will have available.

    Responsibilities

    • Perform all check-in and check-out tasks
    • Manage online and phone reservations
    • Inform customers about payment methods and verify their credit card data
    • Register guests collecting necessary information (like contact details and exact dates of their stay)
    • Welcome guests upon their arrival and assign rooms
    • Provide information about our hotel, available rooms, rates and amenities
    • Respond to clients’ complaints in a timely and professional manner
    • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
    • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
    • Upsell additional facilities and services, when appropriate
    • Maintain updated records of bookings and payments

    Skills

    • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
    • Experience with hotel reservations software, like Hotel Key and SynXis
    • Understanding of how travel planning websites operate, like Booking and TripAdvisor
    • Customer service attitude
    • Excellent communication and organizational skills
    • Degree in hotel management is a plus