Job Description

DEL MAR VACATIONS

A full service vacation rental property management company

Orleans, MA

The General Position Requires:

The Customer Service Manager will be responsible for leading a team of 4+ individuals in achieving ambitious revenue goals, resolving customer issues, and upholding the brand’s high service standards for guests and homeowners. This position will work with and support the Reservations and Customer Service teams in getting our homes booked and providing a high level of support to our guests, including responding to inquiries, booking reservations, answering phone calls, following up with leads, supporting current guests by helping to solve any issues that may arise, and working on strategic projects in pursuit of Company goals. Furthermore, the right applicant will have exceptional leadership, organizational, interpersonal, and computer skills and be able to work cohesively in a fast-paced team environment. As a quickly growing company with ambitious goals, we are looking for a career oriented, hard working and dedicated individual who can problem solve and perform well under pressure.

YOUR GENERAL RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Ability to easily navigate and switch between a variety of technological platforms in order to take reservations, log maintenance requests, track reservations data, and run various reports
• Ability to be patient, calm, and unflappable during difficult conversations
• Managing a team of four to six people to include quarterly reviews, individual goal setting and results tracking
• Organized and capable of multi-tasking
• Highly detail oriented
• Must have good phone skills and interact well with others. Ability to speak politely and effectively with customers
• Excellent oral/written communication skills
• Delivers results: Operates and performs with a sense of urgency
• Work in a high paced, dynamic environment with minimum amount of supervision under stressful conditions

JOB DETAILS:

• Full time/Year round

  • Must be able to work a flexible schedule. We have a strong team of Customer Service Coordinators who are always willing to support one another when coverage needs arise, and we are looking for another team player.

  • Winter: Monday - Friday, 8am - 5pm

  • Summer: Wednesday - Sunday, 8am - 5pm 4-days per week, 12pm-9pm 1-day/night per week

• $55,000 - $70,000/year or commensurate with experience

• Benefits Include:

  • Medical Insurance

  • 401K

  • Paid Time Off Plus Paid Holidays

  • Generous Continuing Education

  • Employee Production-Based Incentive Pay

Think you would be a good fit? We would love to hear from you! Please submit both your resume and a cover letter expressing interest in this position.

Company Description

Why work at Del Mar? Del Mar Vacations is the fastest growing vacation rental and property management companies on Cape Cod. We specialize in providing hotel-quality amenities for guests as well as comprehensive service for homeowners. We currently manage homes from Dennis to Provincetown and as our business expands, we are seeking to grow our team. In 2019 we were recognized at #1 Best Places to Work on Cape Cod! In 2020 we were 88th on the Inc 5000 Fastest Growing Private Companies in America and #2 in New England! If you join Del Mar Vacations, you'll be surrounded by a passionate, hardworking, smart, motivated team with superior problem solving and service orientation. Everyone is an achiever - and goes the extra mile to do things the right way. We strive for both guests and homeowners to have the best service experience - and to maintain our hard earned industry service awards. Del Mar Vacations was recently ranked #88 nationally and #2 in Massachusetts on the 2019 Inc. 5000 List, which features the fastest-growing privately held companies in the country!