Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

JOB TITLE: Delivery Manager

JOB TYPE: Fulltime exempt, salaried

Job Summary: The Delivery Manager holds a key leadership role at Karin’s Florist. The manager is responsible for schedules, routes/delivery processes, and training; while ensuring that proper safety and traffic/vehicle regulatory standards are met. Ensures that all arrangements are handled properly in order to exceed customer expectations by communicating with other departments and continually addressing concerns/areas for improvement with Drivers. Reports to the General Manager.

RESPONSIBILITIES:

Review delivery requests to route out drivers in an efficient and cost-effective manner.

Optimize delivery routes to minimize driving distances, reduce delivery times, and maximize the number of deliveries per driver shift while considering factors such as traffic conditions and delivery priorities.

Utilize dispatching system to input delivery requests, assign drivers to specific routes, and communicate assignments to drivers in a timely manner.

Ensure smooth transitions between shifts and days off, facilitating efficient handovers to other Karin’s employees to maintain delivery efficiency.

Manage downtime effectively by deploying drivers to assist in-store operations as needed, contributing to overall store productivity.

Make sure that wedding weekends are mapped out and drivers/vehicles are laid out at least 1 week in advance.

Make sure the labor and truck costs associated with events and holiday set-up are captured.

Develop and post driver schedules in advance, coordinating with drivers to accommodate their availability while ensuring delivery coverage meets business demands.

Must comply with Safety and all Driver duties outlined in the Driver Policy List

Drive all sizes of Karin’s Florist vehicles within Karin’s delivery area, navigating various weather conditions while maintaining high standards of safety and professionalism.

Oversee and manage all operational expenses related to delivery operations, with a primary focus on vehicle and delivery expenses.

Develop and maintain budgets for vehicle maintenance, fuel, and other delivery-related costs.

Log incoming shipments into the store, and as requested unpack inventory.

Work with the entire leadership team for the success of Karin’s Florist and to create a positive experience for our customers, to streamline processes and to maintain a positive work environment for employees in and out of the Delivery Department.

Other duties as assigned.

Requirements:

Previous dispatch/delivery experience necessary where the focus on providing excellent customer service is modeled.

Ability to lead others with tact and handle all situations in a professional manner through excellent verbal and written communication.

Analytical thinker who is capable of comparing costs & gains on multiple levels using technology, software, and other tools to expedite reports, payroll and communications.

Must be proficient with area maps and tools which detail addresses and routes.

Ability to work without supervision in an organized manner and function as a team player at all times.

Must be able to lift, carry, and/or transport a min. of 50 lbs. on a regular basis; as well as sit stand, and drive for prolonged periods of time.

Compliance with all traffic and safety regulations is required and proof of valid driver’s license issued in either VA, MD, DC with a satisfactory driving record.

Strong communication and computer skills

Available to work occasional Sundays with no supervision.