Do you want to be part of a team where your voice creates smiles and your enthusiasm is contagious? Look no further – Children's Dental FunZone is on the lookout for a dynamic Smile Specialist to join our Dental Call Center team!
Children's Dental FunZone isn't just a dental practice; it's an amazing practice where smiles are guaranteed, and every call is an opportunity to create joy. With multiple locations across Southern California, we're not just building a team; we're assembling a squad of customer service champions ready to turn every interaction into a delightful journey.
Entry-Level Call Center Job Duties:
Manage a large number of Inbound calls, in a timely matter, while delivering great customer service. ****
Maintain a professional reception area/office.
Verify and update health information and insurance information for patients.
Schedule, cancel, and reschedule patient appointments as needed.
Answer and respond to office telephone lines with professionalism.
Prepare and send out new patient referral thank-you letters and broken appointment letters.
Provide HIPAA Notice of Privacy Practices to patients and document according to office policies and procedures.
See that records are stored securely and handled in compliance with legal requirements, including HIPAA regulations.
Schedule patients for efficient use of doctor and staff time.
Confirm upcoming appointments by telephone.
Perform other related duties as assigned.
Desired Profile/Background:
Benefits offered:
Medical, Dental, and Vision Insurance
Flexible spending account
401K Retirement Plan
Education assistance
Employee discounts
Vacation and Sick
Endless opportunities to grow within the Company
Monthly Bonuses
Job Type: