Benefits:

Bonus based on performance

Competitive salary

Dental insurance

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Office Manager for Crossville, TN

The Office Manager is responsible for office and employee oversight. The Office Manager is one of the most critical roles in the office and their primary focus is to achieve the targets set for the dental team on a daily basis. Success in this role requires leadership and communication with all members of your team throughout the day.

The ideal candidate for the Office Manager should possess confidence and a meticulous approach to patient workflow, clinical and operational results. To succeed in this role, superb scheduling ability is a must! Excellent communication skills are essential for both staff and patients. Exceptional organizational abilities are crucial to maintain an efficiently functioning workspace. It is crucial to have a comprehensive understanding of ADA coding and be proficient in utilizing patient management resources. This office uses Curve software.

Benefits:

Employee Rewards Program

Paid Holidays

Performance Learning tools to quickly develop and advance your skills.

Mentorship – access to the industry’s top leaders that will mentor and develop you.

Paid Time Off, Health, Vision

Career advancement, pay raises, and promotions.

Responsibilities:

Build and maintain schedule that holds to the Open Door Dental Clinical standard.

Ensure patient pre-authorizations are sent and approved.

Collect and review daily mail.

Handle and oversee in-office collections and make daily deposits.

Review of weekly EOBs.

Ensure office productivity and manage all internal office procedures, practices and equipment.

Ensure that office staff members are efficiently performing their roles correctly and achieving targets.

Understanding of patient scheduling and scheduling daily targets.

Respond to operational issues in a timely and professional manner.

Work well with the dental team.

Manage metrics set by the dental practice.

Enforce proper clinical documentation to be completed promptly.

Ensure proper clinical documentation is acquired for cases that require pre-determination.

Manage in-office patient collections and balances.

Responsible for ensuring insurance claims are billed correctly and accurately and in a timely manner.

Ensure that the office is managing patient confirmations in a timely manner.

Present daily operational report at close of the day.

How You'll Succeed:

The ability to master patient management systems and dental office technology.

To ensure the team optimizes patient care.

Be able to prioritize tasks daily.

Ensure the team target is reached daily.

The ability to remain calm in stressful situations.

The ability to work in a team.

Excellent and professional communication skills throughout all means of communication.

Ensure providers are reviewing their schedule 1 week and 2 days out

The ability to act when required to resolve a patient conflict.

Role Requirements:

A minimum of 5 years of dental administration experience and a 2-year degree

Leadership and problem-solving skills.

Dedicated to delivering excellent customer service.

Professional and highly organized.

Complete understanding of scheduling for dental practices.

Complete understanding of dental billing and insurance procedures.

Technology proficiency is required.

The ability to communicate professionally with verbal and written interpersonal communications with co-workers and colleagues respectfully.

Key Metrics:

The Office Manager is a leadership position. It is your responsibility to ensure all operational metrics are being met by your team members. including front office team members.

Performance Metrics:

Meeting a Daily Net Production assigned by Dental Practice

Encouraging buy-in and immediate identification of impacts to achieving targets by the entire dental team.

Operational Efficiency

Team Player

Consistent Performer (Days in Attendance)

Optimized head count

Employee timecards

Patient count

Patient loss rate

Weekly Scheduled Production (Current week, 1-Week, and 2-Weeks out)

Weekly Actual Production

Unconfirmed patients

Patient demographic collection

Patient insurance information collection

Schedule Optimization and orientation

Management of patient communications

Collection and claims submission rate

Managing supply inventory orders to the budget