Benefits:

Dental insurance

Employee discounts

Health insurance

Paid time off

Job description

Summary/objective To facilitate patient's office experience in being seamlessly and ensure the patient leaves well-informed and prepared for their next appointment. This includes ensuring the patient understands their treatment plan, the benefits of treatment, insurance benefits, assisting with financial arrangements, and coordination of appointments.

Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Prepare and present treatment plan and financial estimates to patients for all prescribed treatment

Assist patient with financial arrangements

Insurance verification and sending/tracking pre-determinations

Billing and sending of insurance claims with related narratives, x-rays, and photos

Attending to denied claims and account receivables

Schedule patient treatment appointments; reschedule and call patients that have not completed treatment

Manage the Doctor and hygiene schedules to achieve utilization goals through efficient use of appointment time

Handle all treatment paperwork including consent forms, policy forms and exit paperwork

Effectively communicate and develop a strong working relationship with the Doctor and promote teamwork through cooperative and professional behaviors

Answer and return incoming calls from patients

Adhere to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records

Follow and demonstrate commitment to company policies, professional expectations and Service Excellence Standards

Other duties may be assigned.

Competencies

Customer service skills

Interpersonal skills

Confidentiality

Microsoft Office

Punctuality

Dental EMR Knowledge

Dental Billing

Supervisory responsibilities None

Work environment Front Office

Required education and experience

Bachelor's degree

Dental Experience: 2 Years

Customer Service experience

Dental Billing: 2 Years