Overview:
GoTab is a leading technology company specializing in Point of Sale (POS) and contactless ordering platforms for restaurants, retail, and entertainment venues. We are seeking a motivated and detail-oriented Deployment Technician to join our team, assisting with customer installations and deployments.
Job Summary:
As a Deployment Technician and Installer, you will be primarily responsible for installing hardware in complex environments such as restaurants, food halls, entertainment venues, and retail spaces. We are seeking a candidate with a solid understanding of technology, particularly Wi-Fi, and a desire to solve problems in the field. This role requires extensive travel, as you will be frequently visiting customer sites for hands-on installations. If you're motivated, detail-oriented, and enjoy working in varied environments, we want to hear from you!
Key Responsibilities:
- Execute on-site hardware installations at customer locations, ensuring all components are correctly set up and functional.
- Understand customer site technical environments to develop effective deployment solutions.
- Identify, assemble, and configure required hardware and software, including POS systems, routers, printers, and network equipment.
- Provide remote installation support, guiding customers through the setup when on-site visits are not possible.
- Assist with logistics and hardware fulfillment, ensuring timely delivery and setup at customer sites.
- Collaborate with customers for smooth onboarding and provide ongoing support as required.
- Travel as needed, including local and national travel, to customer sites.
Required Qualifications:
- Basic understanding of IP networking (wired and wireless).
- Ability to troubleshoot and resolve technical issues on-site or remotely.
- Strong problem-solving skills and adaptability.
- Professional demeanor with strong communication skills.
- Willingness to travel, including occasional overnight stays.
- Self-motivated with a strong sense of responsibility.
Preferred Qualifications:
- Experience with installing and configuring POS systems in hospitality or retail.
- Familiarity with common Apple and Android systems and related peripherals.
- Knowledge of networking equipment.
- Previous experience in technical installation or deployment roles.
What We Offer:
- Medical, Dental & Vision - Employees can choose between health insurance plan options that make sense for their needs, lifestyles, and families.
- Unlimited Vacation Policy - No counting days. We have a trust-based system of knowing you will work hard and take the time you want and need.
- $100 Monthly to "Dine On Us" - As soon as you start, you have a monthly allowance of $100 that you can spend at any GoTab location of your choice.
- Rapidly Growing Startup: A rapidly growing startup with endless potential! You are bound to make an impact here.
- 401(k) Retirement Plan: We offer a competitive retirement plan to help you plan for your future.
- Compensation Annual Salary: Ranges from $40,000 to $60,000 per year, depending on experience and region.
Physical Demands and Work Conditions:
The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. This position may occasionally require operating in a restaurant, retail, or entertainment setting and the ability to lift POS products and supplies (up to ~25 pounds).
Equal Employment Opportunity:
GoTab is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to race, color, religion, creed, sex, gender, sexual orientation, gender identity, gender expression, age, national origin, genetic information, marital/familial status, disability, military status, veteran status, or any other protected status. We are dedicated to providing a work environment free from discrimination and harassment, where employees are treated with respect and dignity.