Job Description

AECOM is actively seeking a creative and highly talented Deputy Department Manager to join our team in Texas. The Deputy Department Manager will assist the Department Manager to oversee the performance of a geographic region, ensuring the achievement of client-facing and internal KPIs.

Key Responsibilities:

Business Development:

• Collaborate with Department Manager, Client Account Managers (CAMs), Practice Leaders, and Business Line Leadership to grow a profitable backlog and ensure financial success.
• Assist in developing and implementing the Department Tactical Growth Plan, aligning with business line strategy and strategic growth initiatives.
• Support decision-making on pursuit activities, including risk analysis, “go/no-go” processes, contract maintenance, negotiations, staff selection, and work allocation.
• Develop capture strategies for key pursuits and major projects, ensuring high capture rates and business growth.
• Serve as a CAM and/or primary client contact, maintaining deep client relationships and supporting team members in their client interactions.
• Assist in developing budgets for successful business development, efficient tracking, and project oversight.
• Lead initiatives to diversify client portfolio by targeting new sectors, geographies, and project types that align with AECOM's growth strategy.
• Collaborate with Client Account Managers (CAMs) to strengthen existing client relationships, focusing on retention strategies and expanding the scope of services provided to key clients.

Leadership and People Management:

• Share responsibility for managing a department of approximately 40 staff across multiple offices and states.
• Act as a focal point for issue resolution and provide rapid follow-up to address concerns.
• Participate in feedback for Project Managers and technical staff to ensure client satisfaction and long-term growth.
• Develop and implement succession plans for key roles and recruit top talent.
• Ensure technical project delivery staff are trained and mentored for career development.
• Coach project managers and team leaders on business performance and KPIs, implementing processes to exceed metrics.
• Evaluate and manage the performance of direct reports and other team members.
• Mentor and support department members, enhancing coordination and identifying future leaders

Project Delivery & Operations:

• Drive department performance to meet/exceed client satisfaction and internal KPIs (Net Service Revenue, margin goals, unbilled, accounts receivable, days sales outstanding).
• Formulate solutions to client issues and act as a point of escalation for project problems.
• Manage high-profile projects in a billable function and participate in project reviews to improve performance.
• Champion consistent project management practices in alignment with AECOM Project Delivery System (PDS) and Quality Management System (QMS) requirements.
• Interact with business leadership on governance and risk issues, ensuring compliance with the Delegation of Authority (DOA) framework.
• Support the Practice digital strategy, driving the adoption of digital solutions.
• Integrate international Enterprise Capabilities (EC) technical and administrative support resources into project delivery.
• Ensure accuracy of Workload Planning Tool data, Salesforce pipeline data, and other forecast data.
• Collaborate with other departments and regions to fulfill global project resource needs.

Qualifications

Minimum Requirements:

• Bachelor’s Degree in Science or Engineering in a relevant field and 10+ years of relevant experience, including 2 years of leadership or demonstrated equivalency of experience and/or education in staff management, client account management, sales growth, proposal development, and/or technical work.

Preferred Qualifications:

• 10+ years of relevant experience
• Strong knowledge and track record in the environmental/remediation business, including risk-based strategic asset management and advocacy in multiple state jurisdictions.
• Respected people manager and successful team builder.
• Exceptional communication skills, both written and verbal.
• Excellent active listening skills.
• Ability to influence others and move toward a common vision or goal.
• Flexible and adaptable; able to work in ambiguous situations.
• Resilient and tenacious with a propensity to persevere.
• Team player with the ability to work collaboratively.
• Acute business acumen and understanding of organizational issues and challenges.

Additional Information

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.