Duties

The Designated Coordinator / Program Supervisor is responsible for reporting directly to the Program Director. Manages the contracted program services according to federal and state regulations and the organization’s policies and procedures to ensure the quality delivery of services to all individuals served.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The Designated Coordinator / Program Supervisor is responsible for providing program management and oversight of the services provided by the license holder including:

Maintaining a current understanding of the licensing requirements sufficient to ensure compliance throughout the program as identified in 245A.04, subdivision 1, paragraph (e), and when applicable, 256B.04, subdivision 21, paragraph (b).

Ensuring the duties of the Designated Coordinator / Program Supervisor are fulfilled according to 245D.09, subdivision 2.

Ensuring the program implements corrective action identified as necessary by the program following review of incident and emergency reports according to 245D.11, subdivision 2, clause (7) including that an internal review has been completed for situations that require one.

Evaluation of satisfaction of persons served and/or legal representatives and the case managers, with the service delivery and progress towards accomplishing outcomes identified in 245D.07 and 245D.071, and ensuring and protecting each person’s rights as identified in 245D.04.

Ensuring staff competency requirements are met according to 245D.09, subdivision 3 and ensuring staff orientation and training is provided according to the requirements in 245D.09, subdivisions 4, 4a, and 5.

Ensuring corrective action is taken when ordered by the commissioner (DHS) and that the terms and condition of the license and any variances are met.

Evaluating the information identified in the previous six points to develop, document, and implement ongoing program improvements.

Additional duties as assigned to meet the needs of the organization.

Continuously keep up to date on licensing requirement understanding and implementation per 245A.04, subdivision 1, paragraph (e)

Implement the policy and procedure on Anti-Fraud (Public Funds Integrity Monitoring Compliance Officer – 256B.04, subdivision 21, paragraph (b))

Maintains and performs periodic audits of individual’s case files in order to ensure accurate documentation of program related delivery of services.

Maintains record keeping systems, recommends and executes correction plans resulting from citations.

Maintains professional and influential relationships with support team members and consultants; provides effective recommendations to resolve dissatisfaction with contracted services.

Makes recommendations about the type and amount of home and community-based services and in consultation with the parents or legal representatives coordinates the startup, delivery and continuing schedule of all home and community-based services.

Trains and supervises support team and ensures the necessary individuals served support to achieve the goals of each plan.

Manages contracted health services for all home and community-based services individual served ensuring effective and timely delivery.

Monitors on-going performance of all subordinates and completes periodic performance evaluations.

Processes reports of potential abuse or neglect, if necessary, notifying outside agencies, and participates with internal investigation conducted by the internal reviewer.

Develops professional relationships with case managers, consultants and other members of the support team; maintains knowledge of their satisfaction with services and methods and acts to resolve dissatisfaction.

Develops and maintains professionally appropriate and therapeutic relationships with individuals served, families, support team members and direct service professionals

SKILLS AND KNOWLEDGE (MINIMUM REQUIREMENTS):

One to Three years of supervisory level experience in a program providing direct support services to persons with disabilities.

In addition, the Designated Coordinator / Program Supervisor must meet the standards of a Designated Coordinator / Program Supervisor and must minimally meet one of the following:

a baccalaureate degree in a field related to human services, and one year of full-time work experience providing direct care services to persons with disabilities;

an associate degree in a field related to human services, and two years of full-time work experience providing direct care services to persons with disabilities;

a diploma in a field related to human services from an accredited postsecondary institution and three years of full-time work experience providing direct care services to persons with disabilities; or

a minimum of 50 hours of education and training related to human services and disabilities; and

4 years of full-time work experience providing direct care services to persons with disabilities under the supervision of a staff person who meets the qualifications identified in clauses (1) to (3).

Ability to read, write and speak English at a level that meets the performance requirements; or must be able to communicate in the language spoken by the individual served at a level that meets the performance requirements; whichever is deemed more important by the company.

Ability to work independently with minimal instruction and make independent decisions when circumstances warrant such action.

Ability to meet licensing requirements of the state and county.

Ability to maintain good employee relations and morale.

Willingness to take initiative and adapt to circumstances.

Ability to follow daily routines while allowing for flexibility and planning creative alternatives.

Ability to implement any therapeutic interventions as required.

Ability to work in a variety of settings and with a variety of level of personal care needs without direct supervision.

Ability to effectively use a computer and software, calculator, household appliances, smoke alarms, etc. with training.

Ability to accept and incorporate new methods into existing practices.