Job Title: Desktop / Mobile Engineering
Job type: CTH, 6+ Month, possibility of extensions. First shift Monday-Friday. Some possible off hours work if critical tasks need to be addressed that weren’t completed during standard work hours.
Location: This contract role will be remote- preference to candidates willing to come onsite to Milwaukee area once every couple of months to travel to primary sites in SE Wisconsin
Basic Functions:
Our client is looking for a new Desktop / Mobile Engineering Manager. The client wants a leader that can offer a fresh start for the team as a whole. Looking for someone who is a leader, organized, can motivate the team, develop road maps and milestones for the team, interact with the other teams of the company and client technologies. Critical thinking skills are important.
Engineering team for end points – Around 23k desktops and 4k mobile devices…
8 people – 5 windows side – 3 people mobile side
Team has taken some credibility hits – mistakes etc, leadership issues – looking to revamp with new manager.
Organizational needs and expectations. Other duties as assigned.
Responsibilities
Job Standard 1: Manages endpoint technologies including the hardware and software supporting Froedtert corporate devises such as imaging, deployment and packaging software for Windows and IOS/MAC devices, desktop GPO and device security patching.
Job Standard 2: Using industry leading practices, ensures security, high availability and performance of all endpoint systems.
Job Standard 3: Coordinates with other IT departments to ensure proper implematation of endpoint infrastructure in support of business applications initiatives.
Job Standard 4: Provides reports regarding the effectiveness of endpoint infrastructure and proactively makes recommendations for the adoption of new technologies and/or procedures.
Job Standard 5: Develops work plans and allocates resources for the design and implementation of endpoint computing hardware and software.
Job Standard 7: Ensures departmental and team standards for configuration control are followed including quality assurance in conjunction with change management leading practices. Develops, enhances and implements improvements where needed.
Job Standard 8: Sets measurable and attainable goals related to endpoints, monitors staff performance and conducts performance appraisals. Fulfills staff development, hiring, termination, and evaluation requirements.
Job Standard 9: Works closely with the Service Desk and Client Technologies Management to insure high availability and rapid resolution of endpoint escalations.
Job Standard 10: Works closely with the IT Security Officer to ensure high levels of endpoint security.
Job Standard 11: Assists in budget development and management. Develops and manages short and long term operating and capital budgets in a fiscally responsible manner.
Job Standard 12: Follows departmental methodology standards including project management, change management, testing, and security requirements.
Other Information
EXPERIENCE REQUIRED: Three years of experience in a management position support.
Summary:
Responsible for the overall development, implementation and maintenance of endpoint technologies for Froedtert Health’s Information Systems. Works to ensure endpoints deliver at a service level consistent with the needs and expectations of the organization. Proactively interacts with the key customers and leaders to build customer relationships and ensure operations are managed in coordinating with organization computing infrastructure and in a customer support role with high customer satisfaction goals is required. If candidate is internal, acceptable background can be a combination of seven years of internal and external IT experience along with demonstrated leadership work, leadership coursework and demonstrated leadership capability.
EXPERIENCE PREFERRED: Experience in a hospital or healthcare setting is preferred. Experience with Microsoft Enterprise and Mobility Technologies, vendor/contract and license management, implementation and management within the ITIL ITSM framework, preferred.
EDUCATION REQUIRED: Bachelor’s degree in computer science, or related technology field or acquired through combination of education and experience, required.
SPECIAL SKILL REQUIREMENTS: Must have excellent interpersonal skills to effectively communicate with all levels of hospital system staff, vendors, and IT personnel. Strong ability to define, communicate and ensure processes, policies and procedures are executed in accordance with desired management outcomes. Must posses the ability to to deliver clear, concise communication and presentations. Must be able to effectively and effectively train others in key IT concepts. Outstanding oral and written communication skills. Strong management and project management capabilities.
Top Skills & Years of Experience:
\- Outstanding Written and Verbal communication skills .
Nice to Have Skills:
\- Experience in Healthcare or hospital facility .
Interview: 2 rounds of interviews