Desktop Support Analyst Associate
Job Description
The Associate Desktop Support Analyst reflects the mission, vision, and values of NM, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Associate Desktop Support Analyst possesses a basic knowledge of desktops, laptops, mobile devices and associated operating systems and peripherals. The associate also possesses a basic understanding of networking (wired and wireless), printing and printing hardware, telephony support and audio visual support. The Associate Desktop Support Analyst will have primary responsibility for maintaining all NM endpoint hardware and core software including but not limited to computing devices, pagers, printers, telephony and telephony hardware, operating systems, core software and some specialized software/systems including NMs electronic health record. To that purpose, the position provides business-use guidance as well as technical guidance for end user technologies. The role includes hardware and software deployment as necessary.
** Responsibilities:**
Technical Skills:
Customer Service:
Communication Skills:
Personal and Staff Development:
Teamwork:
Focus on IS team success and promote collaborative efforts with others.
Shift easily among different technical and project roles as required by situation.
Learn to adapt well to rapid change and multiple priorities.
EOE Minorities/Women/Disabled/Veterans. VEVRAA Federal Contractor
Qualifications
_ Required:_
_ Preferred:_
Additional Information
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.