Job Description

Job Description

Desktop Support

Client Site: Eagan/Minneapolis, MN

Responsibilities:

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone or electronically
• Recommend hardware and/or software improvements
• Track customer issues and resolutions
• Handle tickets in a timely manner
• Experience with Service Now and AD
• Work independently or with managers or other techs
• Have strong CS experience dealing with end-users
• Provide regular feedback consistent with the needs of the team and the environment for ongoing improvements
• Be able to work overtime when requested or necessary, rotating shifts
• Be able to multitask and prioritize many different projects, supporting multiple sites

Qualifications:

• Previous experience in IT, customer service, or other related fields
• Bachelor's Degree
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• Teachable
• Able to hit the ground running
• Able to pass a background check/drug test prior to starting

Company Description

Who We Are
GTN is the leader in technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 2000 companies.

What We Do
We provide Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies, with niche service offerings in Cyber Security, Digital, Field Services, and Professional Services. Our recruiting teams are specialized, certified, and have endured rigorous technical boot camps and ongoing required educational courses and meetups.

What Proof We Have
We have experience in scalable IT Staffing since the year 2000. Our IT experts have helped Fortune 2000 corporations embrace the cybersecurity and digital space, with many of our experts remaining on contract with clients for 8+ years. Our staffing experts have been engaged to speak at cybersecurity conferences, and our teams are certified and specialize in divisions focused around cyber, digital, field, and professional services.

Why People Want It
Our value

Company Description

Who We Are\r\nGTN is the leader in technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 2000 companies.\r\n\r\nWhat We Do\r\nWe provide Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies, with niche service offerings in Cyber Security, Digital, Field Services, and Professional Services. Our recruiting teams are specialized, certified, and have endured rigorous technical boot camps and ongoing required educational courses and meetups.\r\n\r\nWhat Proof We Have\r\nWe have experience in scalable IT Staffing since the year 2000. Our IT experts have helped Fortune 2000 corporations embrace the cybersecurity and digital space, with many of our experts remaining on contract with clients for 8+ years. Our staffing experts have been engaged to speak at cybersecurity conferences, and our teams are certified and specialize in divisions focused around cyber, digital, field, and professional services.\r\n\r\nWhy People Want It\r\nOur value