Job Description

The Desktop Support position provides technical assistance for on-site employees and a remote workforce. Responsibilities include, but are not limited to hardware/software installation, troubleshooting, and maintenance of Microsoft Windows computers, printers, and conferencing technologies in a business environment.

• Deliver first-level call resolution for desktop/laptop hardware, software, LAN, WAN, E-Mail, Web, Internet, Intranet, printing, conference room, and administrative computer-related problems
• Log and diagnose issues reported to the IT department
• Escalate advanced technical problems to other team members
• Work with vendor support, as needed, to ensure successful resolution of issues
• Create process, procedure, and troubleshooting documentation
• Coordinate the resolution of any application/software issues
• Answer user inquiries regarding computer software or hardware and troubleshoot problems both in person and over the phone
• Create new Active Directory users and set up equipment for employees. Ensure all technical needs of that person’s job function are installed and functioning properly
• Read technical manuals, confer with users, or conduct computer diagnostics to investgate and resolve problems or to provide technical assistance and support

Qualifications

• Technical, vocational, or college level course work related to Information Technology or Computer Science
• CompTIA A+ or similar certifications preferred
• Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications
• Good oral and written communication skills
• Analytical skills
• Self-motivation, patience, positive attitude, and the ability to work in stressful situations

Additional Information

All your information will be kept confidential according to EEO guidelines.