Desktop Support Technician

Clearance Requirements: Secret

Aquila is seeking a Desktop Support Technician to join our team in supporting one of this country's premier defense research organizations.

A Desktop Support Technician is needed to support the development of new technologies that enable worldwide networked operations for the military and other government agencies.

Aquila team members experience the opportunity to be part of a fast-paced, customer-focused, and technically innovative work environment. Aquila strives to deliver the best of the best in technical services to our customers. Candidates with love for technical challenges, a desire to constantly learn, and the desire to establish themselves as critical players within a team are strongly encouraged to apply.

Required Skills:

• 3-4 years of Desktop support experience
• Experience and familiarity with the following operating systems - Windows Server 2012, 2016, and 2019, Windows 7 and 10.
• Experience working on Mac systems.
• The ability to collaborate with team members in order to complete assigned tasks/projects.
• Experience managing and tracking issues with ticketing programs (Remedy, Service Now, Jira, etc)
• Install, update, and troubleshoot systems/servers.
• BS degree or equivalent experience. Any prior military experience is a plus. They will modify the years of experience if someone has the majority of the technical skills and military background.

Preferred:

• Systems Administration is a plus.
• Any Linux experience is a plus.
• Experience managing classified IT systems, STIGs, SCAPS, RMF.
• Experience maintaining directory services. (e.g., Microsoft Active Directory, LDAP, etc.).
• Managing AFS infrastructure to include users, groups, and data.
• Managing lifecycles of equipment to include computers, servers, and mobility
• Configuring and managing Cisco/Juniper equipment, including switches, routers, and Call Managers.
• Troubleshooting mobile devices, including iPhones, iPads
• Basic experience with managing or operating containers
• Experience with virtual machines. (e.g., Microsoft Hyper-V, VMWare vSphere, Citrix XenDesktop/Server, Amazon Elastic Compute Cloud, etc.).
• Experience managing system/server resources, including performance, capacity, availability, serviceability, and recoverability.
• Able to diagnose and perform repairs on faulty system/server hardware.
• Develop and document systems administration standard operating procedures.
• Plan, execute, and verify data redundancy and system recovery procedures.
• Conduct periodic system maintenance, including cleaning (both physically and electronically), disk checks, routine reboots, data dumps, and testing.
• Provide ongoing optimization and problem-solving support

Required Education, Experience, and Other

• Bachelor's degree
• Willing to undergo and pass a comprehensive background investigation
• Covid vaccination with a booster is required.
• Active Secret Clearance to start and will need to upgrade to a Top Secret clearance once onboarded.

Location: The candidate will need to be 100% on site.

Location: Cambridge, MA
Travel: None