Desktop Support Technician

BEYOND IT SUPPORT LLC

Desktop Support Technician

Lilburn, GA +1 location
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    Company car

    Dental insurance

    Health insurance

    Vision insurance

    Job Description

    Basic Functions:

    Be the first response to incoming tickets in the queue

    Conduct troubleshooting and implement resolutions

    Support Clients over the Phone and Onsite

    Solve common issues such as password resets, information requests, software installs, hardware installs/troubleshooting, creating shared mailboxes/calendars, assigning mailbox permissions, etc.

    Handle vendor support calls for warranty repairs

    Prep, deliver and setup new computers.

    Physical Computer Repair, laptops, desktops and peripherals.

    Inventory Management

    Additional Duties and Responsibilities:

    Improve customer service, perception, and satisfaction.

    Fast turnaround of Customer Requests.

    Must have personality and the ability to connect with people. Interpersonal skills are just as important as technical skills. Our business is based on long-term relationships and the candidate must continue to build those relationships.

    Ability to multi-task

    Ability to work in a team and communicate effectively.

    Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.

    Escalate service requests that require Tier 2/Engineer level support, following ticket to resolution.

    Ticketing system experience

    A+ certification

  • Locations
    Aurora, CO • Lilburn, GA