⚠ Only available for residents of Dearborn, Michigan, USA ⚠ **

**Our client is a multinational company specializing in information technology (IT), business process outsourcing (BPO), and consulting services.

Global Presence : Operates in over 90 countries with delivery centers worldwide.
Employees : Over 160,000 professionals globally.

Services and Offerings

• IT Services : Software development, IT consulting, cloud services, data analytics, and cybersecurity.
• Digital Transformation : AI/ML integration, IoT solutions, and blockchain services.
• Telecom Solutions : A significant focus area, including 5G technology and network transformation.
• Enterprise Solutions : ERP (Enterprise Resource Planning) systems, CRM (Customer Relationship Management), and supply chain solutions.
• BPO Services : Customer service, finance and accounting outsourcing, and HR services.

The company is known for its innovation in digital transformation, cloud computing, and AI-driven solutions.

Key Partnerships

Strategic alliances with companies such as:

• Microsoft
• Amazon Web Services (AWS)
• Google Cloud
• SAP
• Oracle

**Code: TechM152172
Location: Dearborn, Michigan (Onsite)
Onsite/ Remote: Day 1 Onsite at customer location
Rate: $70k- $100k
Contract Rate: $57/hr (Contract only on contract to hire after 6 months)
Acceptable Visas: H1B, USC

**

Job Description:
• Associate's degree
• At least 3 years of experience supporting engineering activities and/or automotive or diesel mechanic experience
• Prior hands on automotive/diesel experience working with step based published diagnostics
• System familiarization with International provided systems (both dealer facing and internal content development)
• Microsoft familiarization (Outlook, TEAMS, Excel, PowerPoint, etc.)
• Comprehends dealer facing step-based diagnostics
• Willingness to get to the root cause of the problem
• Willingness to identify problems while also proposing solutions
• Communicate effectively through phone, email, or chat
• Wanting to make a difference and challenge the process
• Being well organized and tracking identified items inside a repository

Possible activities (Focusing on horizon product 2017 Engine EPA and newer);
Review published material letters (AFC's, FSC's, Safety Recalls) to have matched our Manual Engine & Truck/Bus procedures if applicable
Review all MSI materials on 2017+ Engine EPA to check for consistency, accuracy, and gaps (A26's, S13, ZE, 6.6L, PSI, Cummins)
Review all A26, S13, and ZE fault codes that are missing or lead to creating a case file
Review iKNow article content to check for unneeded articles based on the procedure duplication (old iKNow article or incorrect iKNow article) to recommend retirement of conten.