Customer Service Representative

Digital Hire

Customer Service Representative

Pontiac, MI
Full Time
Paid
  • Responsibilities

    Duties:

    • Entering data
    • Splitting and labeling loan packages
    • Ordering verifications of income
    • Verifying Social Security Numbers
    • Indexing of loan conditions
    • Ordering and uploading documents
    • Loan verification
    • Submitting summary report reviews
    • Reviewing state and federal compliance
    • Handling inbound and outbound calls

    Qualifications:

    • High school diploma or equivalent
    • No Mortgage experience necessary
    • Comfortable with technology (experience using dual monitors)
    • Process oriented
    • Comfortable talking with clients over the phone
    • Ability to multitask and adapt to change
    • Positive attitude and willingness to learn
    • Strong attention to detail
    • Experience in a professional or office setting

    We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.

    Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Paid time off
    • Parental leave
    • Professional development assistance
    • Referral program
    • Vision insurance