Job Description

REQUIREMENTS

• Excellent verbal communication skills including correct grammar and pronunciation

• Ability to remain calm under pressure in a fast-paced contact center environment

• Ability to show empathy for those that may be frustrated or anxious

• Ability to pay attention to detail and multitask while navigating through multiple programs and information

• Must have all the proper equipment to perform the job (outlines in the technical requirement section)

• Ability to use a computer quickly and accurately

• Must pass a criminal background check paid for by us (Direct Interactions)

• Legally able to work in the United States; Must be a current resident living in the US

TRAINING

• Training is done virtually and will consist of virtual instructor led and self-paced learning

• You must first attend an orientation session 

• Training/nesting spans across 6 days and is paid 

• 100% attendance is required in all phases of the on boarding process (orientation and training are mandatory) 

Orientation: DATE AND TIME TBD: Typically on a Monday (1-hours session)

Training: DATES AND TIMES TBD: Tuesday-Friday (6 hours per day) 

Training continued: DATES AND TIMES TBD: Monday & Tuesday of the following week (6 hours per day)

*we are letting you know beforehand what a training schedule looks like

PAY RATE

• $15.00 per hour

• We are paid biweekly via direct deposit

EMPLOYEE BENEFITS

• Paid Time Off (PTO)

• Health, medical and dental plans are available after 60 days worked (full time)

*Insurance will only be available to those that work over 30 hours weekly  

SHIFTS 

• Agents must be available to work at least 20 hours per week within the hours of operation noted below 

Your initial schedule will be finalized every Thursday 

Hours of operation for the program 

Monday- Friday 8:00 am to 5:00 pm EST 

• 20-40 hours per week are required (you select your availability of when you can work) 

_6 HOURS WORKED ARE REQUIRED EVERY MONDAY _

• Full time and part time shifts available 

TECHNICAL REQUIREMENTS

• High-speed Internet and a computer running Microsoft Windows 10 operating system (no Windows 7 or 8.1)

• USB headset with microphone and mute button

• Google Chrome or Internet Explorer browser

• 8GB of RAM or higher

• A second monitor is not required, but strongly recommended

• A smart phone that is less than 3 years old (used for our programs authentication process and not for work)

*If you are selected, your offer is contingent upon successfully completing and passing a background check and a  technical assessment of your PC performed by our tech team.

Currently, Apple computers (Mac laptop or desktop) and Chromebooks are not compatible with any of our client’s software.

*THERE ARE NEVER ANY FEES ASSOCIATED WITH APPLYING OR WORKING FOR DIRECT INTERACTIONS.

WE ARE NOT HIRING IN CALIFORNIA OR NEW YORK AT THIS TIME

Company Description

This opportunity is fully remote and the ideal applicant must work 16 hours a week with 8 hours worked on Mondays and on Tuesdays every week. THIS IS A PART TIME JOB. We are in need of people that can and actually want to work from home right now!