Job Description

Please note: Application review for this role will begin January 2, 2025.

In this role, you will deliver exceptional customer service to our retail partners and consumers. You will serve as a cornerstone in handling basic customer inquiries and routine issues, ensuring prompt resolution, as well as focus on delivering standard assistance while promptly escalating more complex issues to appropriate levels. This roll plays a vital part in fostering a positive customer experience through clear communication and adherence to established procedures.

What you would do on a typical day:

• Deliver an exceptional "WOW" experience to our consumers through friendly, knowledgeable customer service that consistently exceeds their expectations.

• Assist customers promptly and effectively with inquiries, concerns, and requests to ensure their satisfaction.

• Ensure the accurate and efficient management and processing of customer orders to streamline the purchasing experience.

• Resolve customer complaints and issues efficiently, demonstrating a commitment to resolving issues promptly and effectively.

• Demonstrate comprehensive product knowledge to provide expert assistance and guidance to customers.

• Maintain professionalism in all communications to uphold positive interactions and relationships with customers.

• Engage with customers proactively across various communication channels to provide seamless support.

• Document and meticulously track all customer interactions within the support system to ensure comprehensive follow-up and resolution.

• Coordinate routing activities and efficiently escalate complex issues to the level 2 support team for specialized attention and resolution.

Qualifications

• Associate's degree (A.A.) or equivalent from a two-year college or technical school, or an equivalent mix of education and experience.
• Prior experience in customer service is required.

What We're Looking For:

• A passion for delivering exceptional customer service.
• Strong communication skills, with the ability to actively listen and connect with others.
• Comfortable using tools like Microsoft Word, Excel, Outlook, Internet and Salesforce.
• Accurate and fast data entry skills (10-key proficiency is a plus!).
• Basic problem-solving skills to tackle routine issues.
• Ability to switch between different software applications smoothly.
• A patient, empathetic approach to handling customer inquiries.
• Flexibility to follow procedures while adapting to different customer needs and situations.

Additional Information

Red Wing Shoes is an Equal Opportunity Employer .

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Individuals with disabilities needing assistance in completing an application may contact rwsc.recruitment@redwingshoes.com or call 651-388-8211.

Please view Equal Employment Opportunity Posters provided by OFCCP at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

All offers of employment are contingent on satisfactory results of a background check.

Red Wing Shoe Company, Inc. is a drug-free workplace.

Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)