Our client in Marietta GA is seeking a Director-Infrastructure & Operations.
Purpose: Drive the culture for infrastructure adoption, use, and execution. Deploy technology to help achieve our mission and vision. Provide leadership by delivering a reliable future state infrastructure design, according to our technology roadmap and plan. Deliver industry best practices. Generate high engagement with all levels of the organization to foster execution alignment. For infrastructure and operations, own excellent user experience, program excellence, performance and availability. Work with peers to ensure designs deliver on overall technology security. Provide leadership for researching emerging technologies. Navigate through complexity and solve for the overall technology integration needs, balancing cloud and on-premises needs. Ensure everyone understands the needs, risks, options, costs, decisions, and expected outcomes. Direct the implementation of the IT technical architecture to ensure a timely and cost-effective flow of information among stakeholders. Direct the efforts of overall enterprise architecture, support center services, and overall IT operations. Exhibit traits of high integrity, contagious energy, humility, self-awareness and courage to provide efficient management of an integrated information system.
EDUCATION/KNOWLEDGE/EXPERIENCE: Bachelor’s Degree. Minimum 10 years of experience including 5 years management experience
SKILLS: Set direction and oversees the Enterprise Information Technology Architecture. Manage the discovery of emerging technologies; provide leadership for the introduction of new technologies. Define and deploy strategic plans and recommendations for system growth. Manage the selection of hardware, software, and the execution of related services agreements. Demonstrated ability to analyze and interpret system needs/solutions for very complex problems. Proven ability to manage departmental expenditures and budget. Proven understanding of business architecture, leading the way for the business to adopt and incorporate in design projects. Ability to address all standard and non-standard architecture technology capability questions for internal or external customers. Maintain and ensure compliance of the day-to-day Configuration and Resolution Management processes for IT. Responsible for managing our blackout calendar, working with other parties to align schedules for compliance. Ensure software management (o/s and ancillary supporting system s/w) and quality assurance testing processes are followed; Proven supervisory skills.
PREFERRED: Previous utility industry experience. Solid understanding of cloud environments, including on premises design integration and coordination. Moves with clear definition to program plans, service and system reliability – keeping the security of our network key.
RESPONSIBILITIES:
Technology Management 1. IT Operations Security- Domain/ Cloud; fostering a future design state that optimizes reliability, security, and sustainability. 2. Help-desk/ Customer Support/ Service desk, delivering on operation excellence and engaging user experience. 3. Asset inventory management to account for all key devices, lifecycle management. 4. Change Management to position us to achieve our mission and vision, regarding our infrastructure performance. 5. Lead cross functional teams in the change management process to drive clear understanding of needs and user adoption. 6. Contract Management must be effective by working with other functions for clear terms and conditions. 7. Business Continuity management to ensure system availability to reliability performance metrics. 8. Print Services, MS licensing, lifecycle management, vendor performance (SLAs, Risk and Performance Management). Op's Systems Active Directory/ Azure AD, Storage Area Networks, Virtual Environment design and management, Backups and DR, Desktop/Server optimization and deployment, printers and contract management, vendor management, and SLAs. Systems Operations and Development • Analyze and interpret system needs, balancing technology requirements, financial exposure and risk. • Ensure cooperation with vendors. • Make strategic plans and recommendations for system growth and development. • Ensure all system operations and development are completed with end-to-end testing prior to deployment. Equipment and Software Selection, Purchase, and Maintenance • Ensure thorough analysis of total corporate needs prior to contacting vendors. • Ensure technology decisions and vendor agreements are based on the best economical choice. • Ensure maintenance is performed on a pre-scheduled basis. Optimizes processes for continuous improvement. Team Leadership • Provide technical direction and support to other members of the operations and services team(s). • Demonstrated ability to deal with internal and external conflicts at business and personnel level. • Ability to resolve technical, scheduling, budgetary difficulties in a timely, effective manner. • Ability to effectively handle technical and personnel issues with minimum disruption. • Demonstrate creativity and determination in developing complex solutions. Budget and Work Plan • Ensure budget and plans are prepared annually, with spend and periods aligned and defined in the overall annual budget. • Manage departmental/project expenditures. Supervision • Handle all aspects of employment for subordinate staff, including hiring, promotion, training, and termination.