Director Of Operations

Bright Ideas Realty with Keller Williams Legacy

Director Of Operations

Apex, NC
Full Time
Paid
  • Responsibilities

    Ask yourself: • On a scale of 1 to 10, is your work ethic a 10+?Do you have true Grit, tenacity, and live in the realm of anything is possible?Do you solve problems creatively and yet with regard to high quality and details?Do you relate to people well and think on your feet?Do you agree with the following statement- "If it is to be, it's up to me" - if you don't agree with this quote, we are not a match. • Do you know what EOS is and are you our INTEGRATOR? The above is who we are looking for! We need a Leader/Integrator who Gets Things Done With Excellence and has a strong desire to help make a successful small business better. Our ideal candidate will have extensive experience and knowledge about the EOS (Entrepreneurial Operating System) program and will have run point as the Integrator in other positions they’ve held. The Director of Operations (DOO) is a key Protector for the growing expansion of the business. This manager is the master of systems, consistently seeking new, innovative, and efficient business processes that save time and money. As a key leader, the Director of Operations (DOO) increases the ability of the Hub to process transactions, freeing the Sales Team to focus more on generating transactions than closing them. This person relishes the opportunity to build, implement, and manage multiple systems, and is seen throughout the organization as the expert on efficiency and systems. This person is obsessed with knowing and hitting the numbers. This person exhibits a drive to use systems as a strategic tool for creating an advantage for the organization. This individual will have some ability to show patience in finding a solution, though accomplishing the objective is more important for this person than using one specific process. The Director of Operations (DOO) is deeply committed to supporting the growth of the agents in achieving greater and greater levels of success, and to growing his/her own skills and developing into a supportive leader/manager within the organization. As the success of the business grows, this individual will be responsible for hiring, training, and leading additional department members to ensure all administrative tasks of the lead agent’s business continue to be completed to high standards with maximum efficiency. They will also be responsible for leading the sales department from a systems/accountability position. Key Skills • Exceptional organizational and project management abilities • Strong written and verbal communication skills • Financial management skillsGreat ability to focus • Concerned about doing things the right way • Calm under pressure • Learning-based • Service-based attitude • Proven ability to succeed • Growth focused • Willing to lead generate as well with the team in order to lead Responsibilities: Primary Objectives • The Operations Manager builds, implements, and manages all systems for transaction coordination, internal communication, client communication, financial management, information management, central database management, and marketing. • Assists as needed in documenting the systems of other departments, including customer service, buyer, seller, lead generation, tracking, and expansion systems. These will all be documented via an Operations Manual and by video. • Oversees all financial systems, including maintaining the books, paying the bills, handling payroll, ensuring the collection of commissions, maintaining the budget, and generating financial reports. • Oversees all contracts through closing and manages all aspects of the operations and sales portion of the closing process. • Our ideal candidate will have extensive experience and knowledge about the EOS (Entrepreneurial Operating System) program and will have run point as the Integrator in other positions they’ve held. • Creates and maintains an operations manual that documents all systems and standards in writing and in video. • Coordinates the purchase, installation, and maintenance of all office equipment. • Is responsible for hiring, training, consulting, and holding accountable all additional administrative department members. • Is responsible for hiring, training, consulting, and holding accountable all additional sales agents. • Is responsible for overseeing all company marketing processes and procedures for all listings, annual marketing plans for the business, and events. • Maintains all accountability for sales quotas and mentors to help hit monthly, quarterly, and annual goals. • Responsible for all sales tracking and all ROI tracking for lead systems. • Responsible for all training on all systems and making sure each person is knowledgeable and using our lead plans. • Responsible for building and maintaining all action plans. • Responsible for all of the listing process and managing who does what to get it closed. • Responsible for training on inspection negotiations on listings. • Responsible for training on inspection negotiations with buyers. • Responsible for all onboarding of agents and holding them accountable to their 30-60-90’s. • Responsible for creation and implementation of all accountability/onboarding materials (manuals, 30-60-90’s, and 1st 100 days). Management Responsibilities • All administrative department members including our transaction manager and marketing departments. You will be responsible for owning the marketing and event portion of this position until we hire a new person for this role. • All sales agents from a systems and accountability standpoint. Qualifications: • Bachelor’s degree preferred. • Real estate license is required. • 1–3 years of service and management experience. • 3–5 years of administrative experience, preferably in real estate. Compensation – • $75,000-$80,000 base salary. • Stipend for health insurance and/or retirement. • Bonus: opportunity each quarter based on hitting benchmarks and profitability - the ability to top six figures. • Referral bonus - 25% for buyer or seller sales. Compensation: $75,000 - $80,000 yearly

    • Primary Objectives  • The Operations Manager builds, implements, and manages all systems for transaction coordination, internal communication, client communication, financial management, information management, central database management, and marketing. • Assists as needed in documenting the systems of other departments, including customer service, buyer, seller, lead generation, tracking, and expansion systems. These will all be documented via an Operations Manual and by video. • Oversees all financial systems, including maintaining the books, paying the bills, handling payroll, ensuring the collection of commissions, maintaining the budget, and generating financial reports. • Oversees all contracts through closing and manages all aspects of the operations and sales portion of the closing process. • Our ideal candidate will have extensive experience and knowledge about the EOS (Entrepreneurial Operating System) program and will have run point as the Integrator in other positions they’ve held. • Creates and maintains an operations manual that documents all systems and standards in writing and in video. • Coordinates the purchase, installation, and maintenance of all office equipment. • Is responsible for hiring, training, consulting, and holding accountable all additional administrative department members. • Is responsible for hiring, training, consulting, and holding accountable all additional sales agents. • Is responsible for overseeing all company marketing processes and procedures for all listings, annual marketing plans for the business, and events.  • Maintains all accountability for sales quotas and mentors to help hit monthly, quarterly, and annual goals. • Responsible for all sales tracking and all ROI tracking for lead systems. • Responsible for all training on all systems and making sure each person is knowledgeable and using our lead plans. • Responsible for building and maintaining all action plans. • Responsible for all of the listing process and managing who does what to get it closed.   • Responsible for training on inspection negotiations on listings. • Responsible for training on inspection negotiations with buyers. • Responsible for all onboarding of agents and holding them accountable to their 30-60-90’s. • Responsible for creation and implementation of all accountability/onboarding materials (manuals, 30-60-90’s, and 1st 100 days).Management Responsibilities • All administrative department members including our transaction manager and marketing departments. You will be responsible for owning the marketing and event portion of this position until we hire a new person for this role. • All sales agents from a systems and accountability standpoint.

  • Compensation
    $75,000-$80,000 per year