Ask yourself: • On a scale of 1 to 10, is your work ethic a 10+? • Do you have true GRIT, tenacity, and live in the realm of anything is possible? • Do you solve problems creatively and yet with regard to high quality and details? • Do you relate to people well and think on your feet? • Do you agree with the following statement- "If it is to be, it's up to me" - if you don't agree with this quote, we are not a match. The above is who we are looking for! We need a LEADER who GETS THINGS DONE WITH EXCELLENCE and has a strong desire to help make a successful small business better. The Director of Operations (DOO) is a key Protector for the growing expansion of the business. This manager is the master of systems, consistently seeking new, innovative, and efficient business processes that save time and money. As a key leader in the Expansion Hub , the DOO increases the ability of the Hub to process transactions, freeing the Sales Team to focus more on generating transactions than closing them. This person will also oversee the Transaction Coordinator (TC) , ensuring smooth operations and the highest level of customer care. Weekly care calls will be an essential part of the role, maintaining strong relationships with clients and agents alike. The DOO will actively recruit and support growth by helping to recruit and expand the team, while also owning the business and taking responsibility for its success. This role is integral to ensuring that the business runs smoothly and continues to grow. As a trustworthy, communicative, and capable leader, the DOO will drive the team forward, demonstrating a strong sense of tenacity and commitment to getting things completed. The DOO will be expected to maintain a high level of accountability across all departments, particularly in ensuring that systems are efficient and that team members understand and meet their KPIs. This person will possess a deep desire to own the business and proactively contribute to its growth. • Compensation: $60,000 - $70,000 base salary • Bonus: $75 per transaction OR PRODUCTION based • Referral bonus • Once promoted to Chief Operations Officer (COO) compensation will be discussed further. Responsibilities: Primary Objectives • The Operations Manager builds, implements, and manages all systems for transaction coordination, internal communication, client communication, financial management, information management, central database management, and marketing. • Assists as needed in documenting the systems of other departments, including customer service, buyer, seller, lead generation, tracking, and expansion systems. These will all be documented via an Operations Manual and by video. • Oversees all financial systems, including maintaining the books, paying the bills, handling payroll, ensuring the collection of commissions, maintaining the budget, and generating financial reports. • Oversees all contracts through closing and manages all aspects of the operations and sales portion of the closing process. • Creates and maintains an operations manual that documents all systems and standards in writing and in video. • Coordinates the purchase, installation, and maintenance of all office equipment. • Is responsible for hiring, training, consulting, and holding accountable all additional administrative department members. • Is responsible for hiring, training, consulting, and holding accountable all additional sales agents. • Is responsible for overseeing all company marketing processes and procedures. • Maintains all accountability for sales quotas and mentors to help hit monthly, quarterly, and annual goals. • Responsible for all sales tracking and all ROI tracking for lead systems. • Responsible for all training on all systems and making sure each person is knowledgeable and using our lead plans. • Responsible for building and maintaining all action plans. • Responsible for all of the listing process and managing who does what to get it closed. • Responsible for training on inspection negotiations on listings. • Responsible for training on inspection negotiations with buyers. • Responsible for all onboarding of agents and holding them accountable to their 30-60-90’s. • Responsible for creation and implementation of all accountability/onboarding materials (manuals, 30-60-90’s and 1st 100 days) • Oversee the Transaction Coordinator (TC) and ensure smooth coordination of transactions. • Maintain excellent customer care by conducting weekly care calls and ensuring client satisfaction is consistently met. • Support recruitment and growth of the team, contributing to the expansion of the business and ensuring the addition of talented team members. • Help run the business and contribute to its growth, with a focus on operational efficiency and system implementation. • Take full ownership of the business, ensuring all processes and systems are effectively implemented and achieving the desired results. • Be capable and trustworthy, leading by example, ensuring that the team executes high standards and maintains accountability. Management Responsibilities • Oversee all administrative department members. • Oversee all sales agents from a systems and accountability standpoint. • Maintain high standards of efficiency and accountability, making sure all systems and processes are executed with excellence. Key Skills • Exceptional organizational and project management abilities • Strong written and verbal communication skills • Financial management skills • Great ability to focus • Concerned about doing things the right way • Calm under pressure • Learning based • Service-based attitude • Proven ability to succeed • Growth focused • Willing to lead generate as well with the team in order to lead Qualifications: • Bachelor’s degree preferred • Real estate license preferred, not required • 1–3 years of service and management experience • 3–5 years of administrative experience, preferably in real estate Compensation: $70,000 - $80,000

• Primary Objectives  • The Operations Manager builds, implements, and manages all systems for transaction coordination, internal communication, client communication, financial management, information management, central database management, and marketing. • Assists as needed in documenting the systems of other departments, including customer service, buyer, seller, lead generation, tracking, and expansion systems. These will all be documented via an Operations Manual and by video. • Oversees all financial systems, including maintaining the books, paying the bills, handling payroll, ensuring the collection of commissions, maintaining the budget, and generating financial reports. • Oversees all contracts through closing and manages all aspects of the operations and sales portion of the closing process. • Creates and maintains an operations manual that documents all systems and standards in writing and in video. • Coordinates the purchase, installation, and maintenance of all office equipment. • Is responsible for hiring, training, consulting, and holding accountable all additional administrative department members. • Is responsible for hiring, training, consulting, and holding accountable all additional sales agents. • Is responsible for overseeing all company marketing processes and procedures. • Maintains all accountability for sales quotas and mentors to help hit monthly, quarterly, and annual goals. • Responsible for all sales tracking and all ROI tracking for lead systems. • Responsible for all training on all systems and making sure each person is knowledgeable and using our lead plans. • Responsible for building and maintaining all action plans. • Responsible for all of the listing process and managing who does what to get it closed.   • Responsible for training on inspection negotiations on listings. • Responsible for training on inspection negotiations with buyers. • Responsible for all onboarding of agents and holding them accountable to their 30-60-90’s. • Responsible for creation and implementation of all accountability/onboarding materials (manuals, 30-60-90’s and 1st 100 days) • Oversee the Transaction Coordinator (TC) and ensure smooth coordination of transactions. • Maintain excellent customer care by conducting weekly care calls and ensuring client satisfaction is consistently met. • Support recruitment and growth of the team, contributing to the expansion of the business and ensuring the addition of talented team members. • Help run the business and contribute to its growth, with a focus on operational efficiency and system implementation. • Take full ownership of the business, ensuring all processes and systems are effectively implemented and achieving the desired results. • Be capable and trustworthy, leading by example, ensuring that the team executes high standards and maintains accountability.Management Responsibilities • Oversee all administrative department members. • Oversee all sales agents from a systems and accountability standpoint. • Maintain high standards of efficiency and accountability, making sure all systems and processes are executed with excellence.Key Skills  • Exceptional organizational and project management abilities • Strong written and verbal communication skills • Financial management skills • Great ability to focus • Concerned about doing things the right way • Calm under pressure • Learning based  • Service-based attitude  • Proven ability to succeed • Growth focused • Willing to lead generate as well with the team in order to lead