Smart Leverage Services is seeking a highly organized and dynamic Director of Operations and Transaction Manager to lead our operational strategies and ensure the efficient management of real estate transactions. This role is designed for a proactive and detail-oriented leader who can streamline business processes, support our growing team, and provide exceptional transaction coordination for real estate agents. The ideal candidate will have a strong background in operations management, real estate transactions, and leadership, with the ability to implement systems that drive growth and productivity for the company. Responsibilities: Operations Management : • Design, implement, and oversee company-wide operational strategies, policies, and procedures • Manage daily business operations to ensure productivity and performance standards are met • Optimize company workflows to ensure maximum efficiency and quality in service delivery • Develop and monitor key performance indicators (KPIs) and generate reports for leadership • Collaborate with the leadership team to set and achieve long-term business goals • Support recruitment, onboarding, and training of new team members as well as new clients Transaction Management : • Serve as the primary point of contact for all real estate transactions, ensuring that all processes are compliant and completed in a timely manner • Oversee transaction coordinators and provide guidance on complex transactions and client relations • Manage and monitor all contract deadlines, document compliance, and file accuracy • Coordinate communication between agents, clients, and other parties involved in the transaction to ensure seamless workflow • Track and manage transaction timelines, troubleshoot issues, and ensure client satisfaction • Utilize transaction management software to keep all parties informed and updated Team Leadership : • Lead a team of transaction coordinators and administrative staff • Foster a positive, growth-oriented environment and mentor team members • Provide regular performance feedback and facilitate professional development opportunities for the team Client and Agent Relations : • Build and maintain strong relationships with clients, agents, and vendors • Create and implement a client feedback system to continuously improve service delivery Qualifications: • Experience using word processing programs, spreadsheets and Multiple Listing Service • Can work on deadline and handle private client information • High school diploma or equivalent required • 2+ years experience as a personal assistant, office manager, or related position • Excellent communication skills and organizational skills Compensation: $40,000 - $50,000 yearly

• Operations Management: • Design, implement, and oversee company-wide operational strategies, policies, and procedures • Manage daily business operations to ensure productivity and performance standards are met • Optimize company workflows to ensure maximum efficiency and quality in service delivery • Develop and monitor key performance indicators (KPIs) and generate reports for leadership • Collaborate with the leadership team to set and achieve long-term business goals • Support recruitment, onboarding, and training of new team members as well as new clientsTransaction Management: • Serve as the primary point of contact for all real estate transactions, ensuring that all processes are compliant and completed in a timely manner • Oversee transaction coordinators and provide guidance on complex transactions and client relations • Manage and monitor all contract deadlines, document compliance, and file accuracy • Coordinate communication between agents, clients, and other parties involved in the transaction to ensure seamless workflow • Track and manage transaction timelines, troubleshoot issues, and ensure client satisfaction • Utilize transaction management software to keep all parties informed and updatedTeam Leadership: • Lead a team of transaction coordinators and administrative staff • Foster a positive, growth-oriented environment and mentor team members • Provide regular performance feedback and facilitate professional development opportunities for the teamClient and Agent Relations: • Build and maintain strong relationships with clients, agents, and vendors • Create and implement a client feedback system to continuously improve service delivery