In search of a proactive leader committed to delivering outstanding operational performance and guiding a large team to success. This role is not for an office manager. Seeking an accomplished Director of Operations based in downtown Jacksonville, Florida! - Specializing in immigration law, family law, and criminal defense to assist individuals in making the US their home. Responsibilities: • Holds team accountable based on measurable KPI's • Manages office facilities and office supply inventory • Assists the Owner with recruitment, hiring, personnel, and general human resources operations • Handles training and onboarding for new employees • Supervises the work of the non-lawyer support staff and vendors • Administers payroll (verifying work hours, leave time, overtime) and benefits • Oversees the Firm’s case management, contact management, and document management • Creates, implements, improves, and makes sure everyone is following the Firm's policies and procedures • Prepares Dashboards and Status Reports for the Owner and future Administrator • Managing Accounts Receivable and Accounts Payable Qualifications: • Prior supervisory experience, preferably a staff of 20+ people • Employee engagement and leadership, supervision, and termination • Managing bookkeepers, accountants, understanding of financial controls, technology services, and other vendors • Managing projects to ensure they are resolved successfully, on time, and on budget • Implementation of policies, systems, and procedures • Bi-lingual in english and spanish is a plus Compensation: $85,000 - $120,000 + bonus

• Holds team accountable based on measurable KPI's • Manages office facilities and office supply inventory • Assists the Owner with recruitment, hiring, personnel, and general human resources operations • Handles training and onboarding for new employees • Supervises the work of the non-lawyer support staff and vendors • Administers payroll (verifying work hours, leave time, overtime) and benefits • Oversees the Firm’s case management, contact management, and document management • Creates, implements, improves, and makes sure everyone is following the Firm's policies and procedures • Prepares Dashboards and Status Reports for the Owner and future Administrator • Managing Accounts Receivable and Accounts Payable • Communicates well with staff and owner