Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Joseph’s House is a residential respite care home in NW Washington, DC that serves primarily previously homeless men and women with advanced HIV disease and/or terminal cancer. For most of these residents, some combination of mental illness, stigma, isolation, substance abuse, poverty, and/or domestic violence have prevented them from successfully managing their HIV disease and cancer.
Once medically stabilized, many Joseph’s House residents transition to post-residential case management. These services include medication management, housing, counseling, life skills training, advocacy, transportation, and community activities.
Job Summary:
The Director of Care Services at Joseph’s House is a multidisciplinary team member, including a registered nurse, clinical coordinator, executive director, and staff, who provides comprehensive intake, assessment, discharge planning, and case management services to all Joseph’s House Community members. The Director of Care Services works directly with the executive director, nurses, social worker, a non-medical case management team, staff, residents, community friends, and community partners. The Director of Care Services supports the Executive Director in managing and administering the daily operations of Joseph’s House to ensure that quality of care and financial and legal standards are met in alignment with the expectations of residents, government authorities, and private foundations.
Responsibilities:
Program Management and Service Delivery
● Provide information, advice, and counsel to the Executive Director and management in Joseph House services' planning, development, and operation.
● Support the organization's daily operations to ensure smooth and efficient functioning.
● Oversee coordination of delivery of other community-based services on behalf of individual residents.
● Oversee resident care plans, ensuring that individualized care plans are developed, implemented, and regularly updated to meet residents' medical and personal needs while maintaining a high standard of care.
Staff Supervision and Development
● Recruit, train, and supervise staff, ensuring adherence to best practices
● Provide leadership and support to nursing and caregiving staff, ensuring compliance with healthcare regulations, proper documentation, and best practices in resident care.
● Oversee multidisciplinary team activities to ensure the cohesiveness of the team and the efficiency of organizational processes.
● In concert with key staff, assess referrals and welcome new residents. Supervise, support, and evaluate registered nurses, social workers,
● Ensure administrative and social work responsibilities are completed on time using innovative and compassionate approaches to mitigating barriers.
● Identify staff training needs and create access to educational opportunities to promote evidence-based, trauma-informed care in line with our program goals.
Financial and Administrative Oversight
● Assist with grant applications and funding efforts while managing monthly program data entry and reporting.
● Actively engage with stakeholders and participate in community outreach initiatives.
● Conduct and/or participate in staff and community meetings
● Document all service activities provided to community members for funding purposes
Community and Stakeholder Engagement
● Build rapport and establish trusting, respectful relationships with clients and families.
● Participate in evaluating prospective, new, and existing clients based on their needs, barriers, and goals.
● Assist in developing an individualized discharge plan for every resident
● Develop and regularly update a Service Plan for every community member
● Address client concerns and goals in real-time using practical communication skills with the client and nurse case management team
● Identify appropriate community-based resources for community members (housing, counseling/treatment, employment) and advocate for these resources
Regulatory Compliance and Safety
● Maintain records and documentation following legal standards
● Ensure adherence to healthcare, licensing, and safety regulations
● Assist with overseeing risk management and emergency preparedness
Strategic Planning and Organizational Growth
● Support the Executive Director in developing and implementing strategic initiatives.
● Collaborate with staff and external stakeholders to identify additional opportunities for programmatic innovation and expansion that represent our values of Love, Advocacy, Service, Welcome, and Growth. Identify areas for organizational improvement and implement effective processes/plans to move the organization forward.
Education and Experience:
● At least 5 years of case management and community outreach experience
● A background in public health or nursing is preferred; a current DC RN license is strongly preferred
● A minimum of 2 years working with vulnerable populations, including homelessness, substance use, mental illness, and HIV/AIDS.
● Experience in fundraising, as well as participating in and speaking at meetings and panel discussions
● Previous experience in management is a plus.
Required Skills/Abilities:
● Excellent verbal and written communication skills.
● Excellent interpersonal and customer service skills.
● Excellent organizational skills and attention to detail.
● Excellent time management skills with a proven ability to meet deadlines.
● Strong analytical and problem-solving skills.
● Committed to leading, managing, and collaborating with people at all levels.
● Willing and able to give guidance to a community-based, non-profit program serving diverse individuals who are very ill, homeless, and with a history of substance abuse and/or mental illness.
● Able to communicate effectively and work with government and other representatives of community-based, public, private, and nonprofit organizations and foundations.
● Able to communicate Joseph’s House mission to individual donors.
● Ability to prioritize tasks.
● Ability to function well in a high-paced and, at times, stressful environment.
● Ability to remain calm, de-escalate conflict, and manage stress.
Other Requirements:
Ability to drive a vehicle
Valid and unrestricted driver’s license
Proof of vaccination against COVID-19 and any other required vaccinations
Proof of TB testing
We are seeking candidates who are local to the DC Metro area. This hybrid position requires a few days in the office each week with some flexibility in scheduling.