Director of Group Sales

The LINE, The Ned (US) & Saguaro Hotels

Director of Group Sales

Los Angeles, CA
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    401(k) matching

    Bonus based on performance

    Competitive salary

    Dental insurance

    Employee discounts

    Health insurance

    Opportunity for advancement

    Paid time off

    Training & development

    Vision insurance

    Wellness resources

    Responsibilities

    Respond to internal and external Sales inquiries or requests and provide assistance as needed

    Actively solicit new and existing group accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communications

    Adjust group pricing and recommend group concessions as needed to secure group business in support of hotel budget targets

    Use company wide programs, sales developments, prospecting projects and reporting for group business development

    Follow up on all business inquiries and leads to generate group room nights and associated food and beverage revenue to impact RevPar performance

    Achieve monthly, quarterly and annual revenue and direct sales goals including outside sales calls, prospecting calls, site inspections, and entertainment as outlined

    Act as a liaison with other departments or functions (Operations, Front Office, F&B, etc.).

    Establish and maintain effective employee working relations both within the department and with other departments

    Together with the Regional Director of Sales and Marketing and Director of Revenue Management implement the agreed strategy for all market segments

    Achieve and exceed budgeted room nights and revenue goals annually

    Analyze and estimate total value of each piece of business and negotiate best situation for achieving optimum revenue for the hotel while ensuring excellent customer service

    Analyze and review market changes with the Regional Director of Sales & Marketing and the Director of Revenue Management to implement programs with the Sales Team to meet these changes.

    Organize and accompany familiarization sites, tradeshows and inspection trips with clients

    Cultivate existing accounts into repeat business and revenue streams

    Develop new accounts with active prospecting, market networking, and targeted Sales Calls

    Develop powerful customer relationship with appropriately frequent and reliable communication; Follow up on all Sales leads in timely, courteous and professional manner

    Assist in the recruitment, training and managing of the sales team

    Assist in Annual Budget preparation and monthly re-forecast sessions

    Analyze and evaluate client production with Sales Managers and implement sales action plans

    Provide feedback and market information to Regional Director of Sales & Marketing on changing market conditions, including trends on the competition, as a result of direct sales solicitation, networking events, tradeshows, travel and interaction with competitive hotel staff

    Propose and initiate, new services and products for our guests

    Monitor and review the Sales incentive programs monthly

    Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions

    Monitor and develop employee performance to include, but not limited to, providing supervision, conducting counseling, evaluations, setting annual goals and delivering recognition and reward

    Maintain awareness of documentation needed and retained in employee files

    Be familiar with all safety and emergency procedures including OSHA requirements

    Participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, and Planning Visits

    Core Competencies

    Four-year college degree preferred

    Must have a minimum Four (4) years of experience in hospitality sales required

    Market knowledge and sales experience preferred

    Experience in Corporate Group Market Preferred

    Strong ability in using MS Office (MS Excel, Word, and MS PowerPoint, in particular) Delphi and access database tools

    Outstanding communication and interpersonal skills

    Collaborative spirit

    Ability to handle data with confidentiality

    Excellent reading, writing and oral proficiency in the English Language

    Excellent organizational, time management skills and attention to detail

    Ability to multitask

    Work well under pressure, requires being a team player