Director of Technology Optimization Full-Time – Hybrid Work Environment

Happinest Brands is a home services franchisor with a 56-year history in franchising. Our core brands include Lawn Doctor, Mosquito Hunters, ecomaids, Elite Window Cleaning, and Sparkle Squad. Our brands have been recognized on the Entrepreneur Annual Franchise 500 list and continue to be recognized as game changers in their industries. With over 800 franchise locations across all brands in the United States and Canada, we intend to expand our reach until we deliver home services of just about every type.

At Happinest Brands, we embody a culture-first approach to employment. We facilitate an enjoyable work environment for our exceptional team members and uphold our core values of authenticity, drive, trustworthiness, support, and innovation. Encouraging a dynamic workplace, we empower our team to explore innovative solutions and think creatively. Our environment is casual and fosters collaboration and inclusivity. Every team member is dedicated to achieving the vision and strategic goals of the organization and each of our brands.

We seek a results-oriented Director of Technology Optimization to provide strategic vision and leadership skills necessary to evaluate, implement, and manage enterprise applications, reporting, and data platforms. The ideal candidate is innovative, customer-centric, proactive, and demonstrates a strong work ethic. This position requires excellent organizational skills, strong communication abilities, and effective task prioritization.

COMPENSATION AND BENEFITS:

• Excellent Medical, Dental, and Vision Benefits • 401K Saving Plan with Employer Match Contributions • Flexible Spending Account • Optional Life Insurance Plan • Hybrid Work Environment

REQUIRED QUALIFICATIONS:

• Must have Bachelor’s Degree in Business, Computer Science or Applied Mathematics • Must have a Minimum of Five Years of Enterprise Application and Data Management Experience • Must be Experienced in Business Intelligence, Analytics, and Applied Insights using Advanced Methodologies • Must Have Experience Leading Multiple Technology Initiatives in Cross-functional, Matrix Environments • Must have Experience Driving Enterprise Data, Analytics, and Insights in Cloud-based Environments

JOB DESCRIPTION:

The Director of Technology Optimization, reporting to the CFO, is responsible for developing the strategic vision, technology roadmap, and operating model for Happinest’s enterprise applications, reporting and data analytics platforms. Candidate will also meet the diverse needs of our business units and customer base.

PRIMARY RESPONSIBILITIES:

• Serves as key technology leader between IT and business units • Define and implement a technology plan that stabilizes the existing applications environment and provides a scalable foundation to enable business growth • Define business and system requirements for new information technologies in the areas of Enterprise Applications, BI, and Data Analytics • Design an enterprise systems architecture for commercial applications including platform requirements and integration standards • Ensure operational security of enterprise applications and SaaS environments, including Disaster Recovery and Business Continuity planning/preparedness

ROLE PERFORMANCE OBJECTIVES:

The Director of Technology Optimization’s performance is evaluated based on the performance objectives below.

• Develop cost/benefit analysis for evaluating enterprise applications and system development projects • Establish internal/external SLAs and CSAT metrics for operational effectiveness • Define, evaluate and optimize business processes leveraging existing or new technologies resulting in measured cost savings across business units • Define strategies, guidelines, and metrics for the effective use of enterprise data leveraging cross-departmental teams • Enable growth by utilizing data-driven insights and transformation