Director of Information Technology

Company Overview:

Scenthound is the nation’s first franchise concept providing monthly hygiene services and wellness care for dogs. Dogs need consistent, routine care to keep all their parts clean and healthy, from their Skin and Coat to their Ears, Nails, and Teeth (S.C.E.N.T.). At Scenthound we’re committed to providing every dog with the care necessary to help maintain their health and keep them clean and happy.

Franchising since 2019, our revolutionary concept, technology-driven strategy, and proven business model are fueling rapid nationwide expansion. Scenthound currently has nearly 130 locations open with a total of 200 projected to be open by the end of 2025.

Job Overview

This role requires a balanced technology leader who can independently manage the IT function while aligning with the CTO's vision. The ideal candidate combines strong technical knowledge with excellent people leadership skills and business understanding. They will oversee the complete IT portfolio including infrastructure, applications, security, and support services while managing budgets, resources, and vendor relationships effectively.

The Director will build and develop high-performing teams, instituting appropriate governance and processes. They must communicate effectively with technical and non-technical stakeholders, translating business requirements into technology solutions. While maintaining high standards and driving results, they should foster a collaborative culture that supports innovation while ensuring operational stability and security.

Decision-making should be informed by both technical expertise and business impact, with appropriate stakeholder consultation when needed. The role requires someone who can operate independently but recognizes when to escalate issues to the CTO and how to effectively advocate for IT needs across the organization.

LOOKING FOR

Strategist

A Strategist is results-oriented, innovative and analytical with a drive for change that balances technical expertise with business acumen.

Leader

A Leader who builds and develops high-performing teams, delegates effectively, and communicates persuasively across all organizational levels.

Collaborator A Collaborator who partners effectively with stakeholders, translates business needs into technical solutions, and aligns IT initiatives with organizational goals.

You

Will be

Strategic yet practical

Decisive and thoughtful

Collaborative while driving accountability

Will need

Autonomy to shape IT direction

Clear organizational objectives

Regular strategic alignment with CTO

Will Like Hearing

"Build and lead the IT function with minimal oversight"

"Partner with business leaders to deliver technology solutions"

"Develop and execute our technology roadmap"

"Manage your team and budget to achieve results"

Job Characteristics

Strategic leadership of the IT function with minimal CTO oversight

Development and execution of IT roadmaps aligned with business objectives

Budget planning, management and optimization

Team building, coaching and performance management

Vendor and partner relationship management

IT governance, risk management and compliance

Cross-functional collaboration with business units

Balancing innovation with operational stability

Regular reporting on IT metrics, projects and initiatives

Identification and mitigation of technology risks

Effective communication with technical and non-technical audiences

Noteworthy Behaviors

Strategic thinking balanced with operational excellence

Effective delegation and team development

Strong stakeholder management skills

Excellent communication across technical and non-technical audiences

Financial and resource management aptitude

Proactive risk management and governance

Technical credibility with subject matter expertise

Business acumen and organizational awareness

Technical Experience

7+years of IT leadership experience with at least 3 years managing distributed technology environments

Proven expertise implementing and managing Office 365 ecosystem (Exchange, SharePoint, Teams, etc.)

Experience with hybrid cloud environments and SaaS application management

Strong background in network infrastructure supporting multiple locations

Experience implementing and managing cybersecurity frameworks for distributed organizations

Track record of successful IT disaster recovery and business continuity planning

Multi-location Experience

Experience supporting multi-location business operations

Background in developing scalable technology standards across multiple sites

Knowledge of implementing consistent IT support models for geographically dispersed locations

Experience standardizing technology deployments while accommodating local site requirements

Leadership and Management

History of leading remote/distributed IT teams effectively

Experience managing IT vendor relationships and contracts

Track record of developing and executing IT strategic plans aligned with business objectives

Budget management experience for organizations of similar size and complexity

Experience presenting technology initiatives to executive leadership and non-technical stakeholders

Specific Knowledge Areas

Point-of-sale (POS)systems implementation and support

Customer data management and privacy compliance

E-commerce integration with physical locations

Mobile device management for distributed workforces

IT service management (ITSM) frameworks and implementation

Standardization of technology across business units

Education and Certifications

Bachelor's degree in Computer Science, Information Technology, or related field (MBA or technical master's preferred

Relevant certifications such as ITIL, PMP, Microsoft 365 Certified: Enterprise Administrator Expert, or CISSP

Soft Skills

Exceptional communication skills, particularly the ability to translate technical concepts for stakeholders with varying levels of technical sophistication

Strong negotiation skills for vendor management and technology adoption

Demonstrated ability to build relationships with distributed stakeholders

Change management experience in complex organizational structures

Industry Knowledge

Understanding of technology trends affecting multi-location business models

Knowledge of compliance requirements relevant to our industry

Bonus Qualifications

Previous experience supporting franchise business models

Understanding of the unique technology needs of franchisors and franchisees

Background in creating technology onboarding processes for franchise partners

Experience in our specific industry vertical Training in franchise business models

Local candidates within 75 miles of Jupiter, Florida should be willing to report to the office

Benefits·

Medical, dental, vision

Life insurance and short term disability

Paid Time off

401k with company match

Free grooming services for your dog

Energentic, fun, loving work environment

Competitive compensation

This is a remote position.