Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

Director of Labor & Employee Relations

Location: On-Site – Northampton, MA Employment: Full-Time Schedule: Monday - Friday, 9:00a - 5:00p

Target Salary: $85,000

Position Summary:

We are seeking a strategic and compassionate Director of Labor & Employee Relations to lead the organization’s efforts around union partnerships and employee relations. This role is responsible for developing and executing strategies that support healthy employer-union relationships, collective ensuring compliance with labor laws and agreements, and resolving complex employee relations issues, while addressing day-to-day workplace matters—including coaching, mediation, performance management, and training. The ideal candidate brings a steady presence, the ability to navigate complex situations, and strong people skills rooted in empathy and professionalism.

Key Responsibilities:

Shape and lead the organization's approach to workforce relations, including unionized and non-union environments.

Participate in contract discussions with unions, with an active role in shaping strategy and outcomes.

Support and oversee a team responsible for handling employee relations across departments.

Ensure compliance with all collective agreements and relevant local, state, and federal regulations.

Manage and resolve a wide range of workplace issues, including investigations, grievances, disciplinary actions, and terminations, while promoting fairness and consistency.

Address day-to-day workplace matters—including coaching, mediation, performance management, and training.

Collaborate with HR, Legal, and executive leadership to gain buy-in and alignment on union and workforce-related initiatives.

Address ongoing union-related issues, support contract interpretation, and facilitate internal trainings, coaching, and proactive relationship-building.

Qualifications:

Minimum of 3 years of progressive experience in employee and union relations, with at least 1 year in a leadership capacity.

Strong working knowledge of employment law, union agreements, and workplace compliance.

Exposure to union negotiations on behalf of the employer.

Strong leadership, communication, and relationship-building skills.

Excellent communicator with a calm, confident presence—able to de-escalate conflict and build trust across stakeholders.

Comfortable working in complex, nuanced situations where clear-cut answers aren’t always available.

Bachelor’s degree in human resources, Industrial Relations, or related field; Master’s or JD preferred.

Benefits:

Paid orientation and trainings.

Generous time-off package.

Comprehensive health and dental insurance plans.

403(B)-retirement plan, with employer matching.

Long-term disability benefits; paid life insurance.

Advancement opportunities; tuition assistance; and several more benefit options.

Travel:

Ability to travel within the ServiceNet region (Hampshire, Franklin, Hampden, Berkshire, and North Worcester counties) as needed.

About ServiceNet

ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.

Want to learn more about ServiceNet? https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.