Our client has changed the game in healthcare. They offer an elevated ER experience that puts your comfort first and far exceeds the service provided by other, more traditional ER and urgent care clinics. They have locations across Texas and are committed to providing first-class patient care through personalized attention and comfortable, state-of-the-art facilities.

At their Galveston clinic, they are currently seeking a Director of Nursing. This is the perfect opportunity for someone with ER nursing leadership experience to take a step up in their career.

Responsibilities

Day to Day Operations:

• Managing all activities related to clinical operations to include scheduling, staffing, inventory, pharmacy, building maintenance and functionality coordinating with state compliance officer to ensure clinical operations are following TDSHS.
• Monitors and directs all patient care activities; responsible for directing clinical and non-clinical personnel to uphold patient flow standards; addressing all patient concerns.
• Remaining available, accessible and visible to staff; recognizing staff achievements and accomplishments and providing ongoing feedback on performance; communicating and enforcing policies and procedures.
• Establishing scope of service, goals and develops strategic plan for the facility; staying up-to-date on new developments in the field and incorporates such in scope of service; Reviewing departmental policies, procedures, and systems; complying with all applicable regulatory requirements and standards; conducting appropriate department promotional activities.
• Promoting physician input and communication; coordinating with state compliance officers and including medical staff in planning new or revised policies, procedures and services; providing rapid response and follow-up to medical staff issues/concerns; greeting new staff and orienting them to the department services.

Leadership:

• Develop and maintain metrics of accountability.
• Administer or oversee all personnel actions including staffing levels, recruiting, performance reviews and time keeping.
• Prioritize tasks and manage activities to ensure top priorities are being met.
• Ensure all staff are aware of the proper use of equipment, facilities and materials; provide training as needed and coach staff when materials are mis-managed or not used in accordance with design.
• Facilitate staff meetings and help staff work together as a cohesive unit within their department; identify any personality conflicts and work with Leads and Supervisors to help resolve any issues that arise.
• Provide guidance and direction to employees, including setting performance standards and monitoring performance; provide employees with yearly evaluations, and coaching as needed.
• Handle complaints received from inside and outside the organization; settle disputes, grievances and conflicts utilizing negotiation and problem-solving skills; forward any appropriate information to Human Resources as needed.

Requirements

• Valid Registered Nurse License in Texas
• BSN graduate of accredited school of nursing, Master's preferred
• At least 5 years of experience working in a fast-paced ER environment
• Progressive leadership experience in a clinical setting
• ACLS, PALS, TNCC
• Strong commitment to superior patient care and support
• Excellent communication skills
• Strong organizational, reasoning, and problem-solving skills
• Must possess the utmost level of integrity and the ability to handle confidential information
• Ability to multi-task and prioritize changing tasks
• Strong working knowledge of Microsoft Office, especially Outlook and Excel
• Local, commuting distance to Galveston, TX
• Must be able to pass a background check
• Mastery of the English language, including the ability to read, write, and communicate clearly and precisely
• Customer Service knowledge including patient needs assessment, meeting quality standards for services provided, and the overall evaluation of patient satisfaction
• A general understanding of personnel and Human Resources including recruitment, selection, training, compensation and benefits, labor relations and negotiation and personnel information systems

Education and Experience

• Bachelor’s degree, Master’s preferred
• Proven experience in leadership
• Minimum five years of progressive experience in clinical setting