Benefits:

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Free uniforms

Objectives of this role

Collaborate with senior managers in the development of performance goals, and execute long-term operational plans.

Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration

Set strategic goals for operational efficiency and increased productivity

Work with general managers in the development of financial and budgetary plans

Analyze current operational processes and performance, recommending solutions for improvement where necessary

Implement strategies for operational excellence

Review daily and weekly customer experience performance.

Aid with customer and installer escalations.

Manage customer and installer relationships for win-win solutions.

Responsibilities

Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives

Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals

Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks

Devise strategies for ensuring the growth of programs enterprise-wide, and implement process improvements to maximize output and minimize costs

Adhere to the company’s policies and standards, and ensure that laws and regulations are being followed

Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment

Required skills and qualifications

Ten or more years in a senior leadership role in a field related to our industry

Masterful organizational, communication, and leadership skills, backed by previous professional success

Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management

Proven ability to plan and manage operational processes for maximum efficiency and productivity

Ability to streamline or implement structures and roles that boost speed and efficiency while supporting rapidly shifting business demands

Strong working knowledge of industry regulations and legal guidelines

Preferred skills and qualifications

Bachelor’s degree (or equivalent) in business administration or related field

Experience in developing budgets and business plans

Superior negotiation skills for both internal and external purposes

Strong working knowledge of data analysis and performance metrics, using business management software (ex: SAP, ERP, CRM)