Benefits:

Profit-Based Bonus

Health Insurance Contribution

Competitive salary

Opportunity for advancement

Paid time off

About Us:

PDR-Team, Inc. is a growing startup and emerging leader in the paintless dent repair (PDR) industry, providing high-quality, cost-effective dent removal services to both individual customers and commercial clients. We specialize in mobile hail damage repair and are known for our responsiveness, professionalism, and strong team culture. As we continue to expand across multiple regions, we are looking for a strategic and proactive Director of Operations to lead both our field and front-office operations, elevate customer experience, and drive business development.

Job Summary:

This role is critical to ensuring smooth day-to-day operations while positioning the company for long-term growth. The Director of Operations will oversee CAT (Catastrophe) team coordination, hail repair execution, customer service, and office management. In addition, the role includes leading our business development efforts by overseeing and participating in outreach to insurance carriers, MSOs, and fleet accounts, with the goal of driving new assignments and expanding strategic partnerships.

Key Responsibilities:

CAT Team Leadership & Field Operations

• Lead and manage CAT (catastrophe) teams, ensuring effective deployment and coordination during hail events. • Oversee mobile hail repair site setup, execution, and takedown across multiple locations. • Set the right employees and vendors in place for each job, maintaining high productivity and quality. • Monitor and refine hail management processes to drive continuous improvement in service delivery and efficiency. • Ensure safety compliance and operational consistency across field teams.

Business Development & Customer Acquisition

• Oversee and actively participate in outreach to insurance carriers, MSOs, and fleet partners. • Drive customer acquisition strategies and secure new repair contracts. • Serve as a key liaison with commercial clients, representing PDR-Team with professionalism and insight. • Track and report on lead generation efforts and conversion metrics using CRM tools. • Support internal and external initiatives to grow brand visibility and service adoption.

Front Office & Customer Service Management

• Lead the front-office team to ensure smooth and professional customer interactions. • Ensure excellent customer service from first contact to post-repair follow-up. • Collaborate with internal teams to manage workflows and customer communication. • Streamline administrative and support functions to enhance overall operational efficiency.

Team Leadership & Internal Operations

• Hire, train, and supervise Operations Coordinators and support staff. • Build and maintain a strong team culture based on accountability, performance, and collaboration. • Develop and implement policies, procedures, and best practices for both field and office operations. • Track performance metrics, provide coaching, and lead ongoing improvement efforts. • Collaborate closely with leadership on strategic initiatives and market expansion plans.

Preferred Qualifications & Skills:

• Bachelor’s degree in Business Management, Operations, or a related field. • 5+ years of experience in operations leadership, preferably in automotive, field services, or logistics. • Proven ability to lead teams and manage large-scale, fast-paced operations. • Background in sales, business development, or account management is a strong plus. • Excellent communication, negotiation, and leadership skills. • Highly adaptable and resourceful in dynamic, fast-changing environments. • Willingness to travel extensively, especially during hail season (March–September).

Benefits & Perks:

• Competitive Salary

• Health Insurance Reimbursement (partially employer-covered)

• Retirement Plan Match

• Paid Time Off (PTO): 10–15 days per year

• Profit-Based Bonus

• Professional Development Budget