Benefits:

Dental insurance

Health insurance

Paid time off

Vision insurance

PNS is looking for its next Director of Operations! Reporting to the COO, the Director of Operations is responsible for general oversight of the PNS clinical locations (7+), patient information management (intake, call center, medical records, prior authorizations), and operations of its interventional treatment programs (Spravato, TMS, VNS).

Required Skills and Qualifications:

Proven team builder and mentor; able to develop and coach team members

Must be friendly, outgoing, and people-oriented

Excellent communication skills, both written and oral

Familiarity with Electronic Medical Records systems and basic understanding of medical compliance requirements

Must be able to prioritize multiple tasks at once

Must be able to interact with all levels of employees and patients in a professional manner

Education and Experience:

Bachelor’s degree required

Previous experience working within a medical setting, psychiatric practice preferred

Experience overseeing multi-functional, multi-locational teams over 50+ employees

General Duties:

Provide day-to-day leadership and guidance to the operational management team

Oversee the daily operations of all clinic locations

Create, implement, and recommend operational policies and procedures

Resolve problems related to staffing, utilization of facilities, equipment, and supplies

Represents clinics and interacts with regulatory agencies, insurance carriers, and other professional and community groups as needed

Participate in the evolution and refinement of quality improvement processes

Enhance operational effectiveness, emphasizing high-quality patient care

Evaluate performance by analyzing and interpreting data and metrics

Set comprehensive goals for the performance and growth of team members

Lead managers to encourage maximum performance and dedication

Monitor, train, mentor, coach, and discipline employees.

Conduct annual performance evaluations

Oversee patients’ complaints and issues

Develop plans and programs to monitor patient relations and respond to patient satisfaction surveys

Must be willing to travel between all of the offices located throughout Orange County, Long Beach, and future locations

Compensation and Benefits:

PNS offers a competitive compensation package including; medical, dental, vision, paid time off for full-time employees, and participation in the company 401k plan

Salary is based on skill, experience, and tenure