Benefits:
401(k)
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources
PlayThinks is a 501(c)(3) nonprofit behavioral center dedicated to changing the way the world plays, thinks, and grows. We are looking for a strategic, organized, and dynamic leader who is ready to bring their entrepreneurial mindset to help us optimize clinic operations, scale services, and create a supportive environment for our team and clients.
As the Director of Operations, you will play a key role in shaping the future of PlayThinks, overseeing operations, scheduling, insurance processes, and ensuring that our team is equipped to deliver high-quality therapy services. We are looking for someone who thrives in a fast-paced, mission-driven environment and has a passion for creating systems and processes that drive efficiency while maintaining our values of creativity, growth, and community.
Key Responsibilities
Clinic Operations & Scheduling
Oversee the day-to-day operations of PlayThinks’, ensuring efficiency, compliance, and quality client care.
Manage providers’ scheduling to maximize staff productivity and client service.
Utilize Theralytics for scheduling, billing, and data management, ensuring processes are streamlined and accurate.
Develop and implement scalable scheduling systems while resolving any conflicts or last-minute changes.
HR, Compliance & Leadership
Supervise HR processes, including hiring, onboarding, performance management, and employee relations.
Manage HRIS (ADP) to ensure smooth payroll, time tracking, and compliance with employment laws.
Create and enforce Standard Operating Procedures (SOPs) for all departments to ensure consistent operations.
Lead corrective action processes and maintain a strong compliance framework.
Foster a positive and collaborative culture that supports team growth, development, and retention.
Insurance & Financial Oversight
Oversee third parties in insurance credentialing, verification of benefits, and claims management for insurable services.
Collaborate with the Financial Administrator to track budgets, forecast cash flow, and manage clinic expenses.
Ensure accurate billing and collections processes are in place and resolve any claim denials or reimbursement issues.
Support grant tracking and compliance efforts in partnership with the Director of Development.
Client & Program Support
Maintain client records, authorizations, and compliance documentation to ensure seamless service delivery.
Ensure that families receive clear, timely communication regarding scheduling, insurance updates, and services.
Oversee the planning and coordination of program events, professional development opportunities, and community outreach.
Manage Wix bookings and non-insurable services, making PlayThinks’ programs accessible to all.
Facilities & Environmental Management
Ensure that the clinic remains clean, safe, and well-maintained, following all health and safety regulations.
Coordinate facility maintenance and any necessary upgrades to maintain an inviting, professional space.
Supervise the care of PlayThinks’ therapy animals (bunny, turtle, and birds), making sure they thrive in a well-maintained environment.
Why Join PlayThinks?
At PlayThinks, we’re committed to investing in our team’s growth and fostering a mission-driven culture where creativity and collaboration flourish. As a 501(c)(3) nonprofit, PlayThinks offers an opportunity to work in an environment that is driven by passion, innovation, and the desire to make a difference.
We offer:
Comprehensive Wellness Benefits: Access to our Preventive Health Initiative (PHI), providing wellness reimbursements and tax savings.
Dental & Vision Coverage: Through Humana.
Health Insurance Options: Through BCBSIL for eligible employees.
Annual QBS Safety-Care Training: Provided in-house.
Opportunities for Professional Development: With clear growth pathways in a collaborative environment.
A Mission-Driven, Creative Workspace: We foster a culture where play, learning, and therapy intersect.
Therapy Animals in the Workplace: Enjoy the company of a bunny, birds, and a turtle during your workday.
What We’re Looking For
Experience in ABA clinic operations, including scheduling, insurance processes, and compliance.
Experience with Theralytics for scheduling and billing is highly preferred.
Bachelor’s degree preferred, or 5+ years of experience in clinic management, operations, or HR.
A strong entrepreneurial mindset—ready to innovate, scale operations, and drive change in a growing organization.
Expertise in insurance credentialing, verification of benefits (VOBs), and billing for ABA and therapy services.
Experience managing HRIS (ADP), QuickBooks Online, and G-Suite.
Strong leadership, problem-solving, and communication skills to navigate and enhance operational systems.
Passion for working in a mission-driven, play-based environment.
Join Our Team
If you are a dynamic, entrepreneurial leader with experience in ABA clinic operations, scheduling, and insurance management, and you’re looking for a growth-focused opportunity in a mission-driven nonprofit, we’d love to meet you. Apply today and be part of a team that’s transforming the way the world plays, thinks, and grows.