The Operations and Security Director works in cooperation and in conjunction with the Site Director and the Director of Social Services. The position ensures the overall operational, safety, and maintenance of the facility. In addition, must cross train the Operations and Security Teams to understand job functions within their designated units.

Responsibilities: The Operations and Security Director is responsible for, but not limited to:

Operations:

Provide the operational supervision of other Directors

Provide supervision of facility staff, other assigned programs staff, and oversee external vendors

Cooperate with Site Director to ensure goals are met according to contractual obligations

Cooperate with senior management for initial/renewal programmatic reports and/or proposals

Coordinate inventory procurement, control and expenditures procedures

Coordinate and ensure the implementation of all Occupational Safety and Health Administration (OSHA), DHS, OTDA regulations and guidelines, including Universal Precautions Policies and Procedures

Identify and ensure adequate and appropriate resources are assigned to program/projects to ensure the program/project design is controlled, and goals are achieved

Provide 24/7 crisis intervention regarding all aspects of operations-related systems

Develop operations goals and objectives, and procedures, and implementing changes to existing standards and procedures

Design preventative/scheduled operations activities

Manage the collection, presentation, and reporting of operations data

Maintaining, revising, and updating operations logs, records, and forms

Managing the facilities inventory and material and supply needs, and overseeing the purchasing process

Preparing and negotiating service contracts and lease provisions

Interfacing with labor entities to ensure positive labor relations

Soliciting bids for all operations-related work by vendors

Overseeing the internal and external operations-related systems, tests, and inspections

Performing monthly walk-through to inspect operations at all facilities, including all major building systems

Ensuring the proper management of the internal work order and ticketing systems

Ensuring regulatory compliance and that all required licenses and certificates from the Fire Department, Buildings Department, Department of Health, and all other pertinent city and state agencies are current and valid

Securing licenses needed to operate the facilities legally and safely, and ensuring that all operations staff members maintain their licenses and certifications

Coordinating and certifying the implementation of all city, state, and federal building codes and industry standards, including Occupational Safety and Health Administration (OSHA) and Universal Precautions Policies and Procedures

Recruiting, supervising, monitoring, and evaluating directors, managers, and supervisors to ensure they successfully perform routine daily, weekly, and periodic tasks

Establishing and implementing schedules and work assignments for directors, managers, and supervisors

Training and coaching directors, managers, and supervisors in supervision, task management, resource management, planning, etc.

Supervising other operations staff members when needed

Maintaining awareness of new trends and developments in the fields of safety, residential management, maintenance, food service, and housekeeping, and incorporating new developments into the facilities as appropriate

Conducting, attending, and participating in facility and professional group meetings to maintain and improve professional competence

Maintaining ongoing communication with social services concerning operational issues

Working diplomatically to solve problems in the facilities

Maintaining professional appearance and behavior

Producing, weekly, monthly, quarterly, and annual progress reports

Address community groups, residents and staff members to explain available services

Attend staff meetings, serve on committees as required and is culturally and linguistically competent

Attend professional meetings, educational conferences, and in-service trainings to maintain and improve professional competence

Attending meetings of community groups, and government agencies to explain available services and facilities operations

Security:

Developing departmental goals and objectives, and policies and procedures, and implementing changes to existing standards, policies, and procedures

Provides direct supervision of security personnel

Managing the collection, presentation, and reporting of data regarding all activities related to safety and/or infractions

Responsible for reporting incidents, infractions, etc.

Responsible for all record keeping such as, updated logs and accurate record of all safety, security infractions, incidents, etc.

Coordinate security plans with senior management, attends to visitors, residents, and the community in general

Calls to Police and/or fire department in cases of emergency, such as fire or presence of unauthorized persons

Coordinates schedule of personnel to ensure appropriate coverage

Provide and assist with coverage as required to ensure overall safety & security of staff, residents, and visitors

Attend professional meetings, educational conferences, and in-service trainings to maintain and improve professional competence

Personal and Professional Qualifications:

5-7 years facilities management experience, preferably in a residential facility

Baccalaureate degree preferred in facilities management, business administration, or related field

NYS Security License (preferred)

Fire Safety Certification (preferred)

Occupational Safety and Health Administration (OSHA) Certification preferred

NY Valid Driver License, if authorized to drive agency vehicle

Knowledge of operating related equipment, tools, and materials used in the facility

Fluent in English and Spanish a plus

Knowledge of city, state, and federal building codes and industry standard

Proficiency in software applications, including word processing, spreadsheets, and databases

Proven ability to work collaboratively well with diverse groups

Proven ability to handle multiple tasks effectively under pressure

Strong organizational skills, detail-oriented, and efficient