About Us:

Trade Routes is Tulsa’s premier location for buying and selling the most popular trading card games – Magic the Gathering and Pokemon. Our origin is in buying and selling large card collections online. We’ve also established a fast growing retail business in midtown Tulsa. We see exciting opportunities in expanded retail and online operations. We are looking for an experienced candidate to lead day-to-day operations for our retail and online business.

Job Description:

The Director of Operations will ensure execution and efficiency in day-to-day operations. This role is critical in driving store performance, customer satisfaction, and team productivity. The ideal candidate will have a background in retail management, excellent leadership skills, a genuine love for customer service and interest in the game store industry. We are looking for a candidate who is motivated to scale and grow with a small business.

Key Responsibilities:

Oversee daily retail and online operations, including inventory management, staff scheduling, and customer service.

Develop and implement operational policies and procedures to enhance execution and consistency.

Develop and monitor KPIs for different roles in the organization.

Lead, coach, and develop store staff, fostering a positive and productive work environment.

Manage vendor relationships.

Coordinate store events, promotions, and community outreach programs.

Oversee marketing strategy and campaigns.

Required Qualifications:

Experience in retail management or operations, preferably in the hobby or specialty retail industry.

Proven track record of successfully managing store operations.

Willingness to work nights/weekends as needed.

Highly organized with strong leadership and team management skills.

Preferred Qualifications:

Experience developing and maintaining business processes in a small business environment

Demonstrated ability to scale small business operations

Benefits:

Competitive salary and performance-based bonuses.

Paid time off and holidays.

Employee discount on store products.