Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Wellness resources
POSITION SUMMARY
The Director of Technology Services (TS) is responsible for leading the Technology Services department to support ministry, services, and business functions. This role strategically leverages technology to enhance the mission of First Baptist Atlanta (FBA), using tools that spread the Gospel, strengthen discipleship, and serve the church body with excellence.
QUALIFICATIONS
Must have a growing and mature personal relationship with Jesus Christ
Must align with the beliefs, values, and mission of First Baptist Atlanta
A current church member of FBA or enrolled in First Class and willing to become a member of FBA within the first three months of employment
Must be an effective manager of individual employees and teams
Must be accessible at all times for addressing emergencies that may arise
Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s degree preferred)
Minimum of five years of experience in IT leadership, systems management, or technical project management
Technical certifications such as CompTIA Network+, CompTIA Security+, Microsoft Certified: Azure Solutions Architect, or Cisco Certified Network Associate (CCNA) are highly preferred
ITIL Foundation Certification or similar credential in IT Service Management is desirable
Experience with church management software and live-streaming platforms is highly preferred
Proven experience managing technology infrastructure in a ministry, non-profit, or corporate setting is a plus
Must be available to work Sunday through Thursday, with flexibility for ministry events and support needs
ESSENTIAL FUNCTIONS
Leadership & Strategy
Implements the directives of the Director of Business & Campus Operations regarding technology strategy and operations
Provides Red Carpet support to the Office of the Pastor, proactively meeting needs and delivering technology updates
Establishes a culture of continuous improvement by conducting comprehensive technology reviews and audits
Technical Operations
Manages the Technology Services department, including line-of-business applications, second and third-party support services, and technological support for broadcast production environments
Oversees, evaluates, and improves current technology infrastructure, hardware, software, network systems, and phone systems
Provides subject matter expertise to leadership for system improvements aligned with ministry goals
Support & Training
Ensures Help Desk tickets assigned to TS are processed efficiently based on priority
Ensures prompt resolution of staff hardware and/or software issues
Plans and implements ongoing technology training for staff in coordination with Human Resources
Collaborates with Media Services to provide support for production and live streams
Security & Compliance
Identifies and resolves security vulnerabilities through strategic solutions
Stays informed of industry regulations, emerging technologies, and trends to ensure efficient operations
Vendor Relations
Develops the TS department budget in collaboration with leadership and TS staff, addressing needs, next steps, projects, equipment, and services
Communicates with leadership regarding costs, value, and risk potential for TS projects
Creates and implements TS policies, protocols, and standards
Oversees contract negotiations with TS vendors, contractors, and service providers
ADDITIONAL DUTIES
Performs annual employee reviews for Technology Services staff
Provides training and development opportunities for team members to encourage growth in their technical and professional skills
Explores and pursues partnerships with other churches and ministries for collaborative enrichment in technology and digital ministry
Tithes income to the church