Director of Technology Services

First Baptist Atlanta

Director of Technology Services

Atlanta, GA
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    Dental insurance

    Health insurance

    Paid time off

    Vision insurance

    Wellness resources

    POSITION SUMMARY

    The Director of Technology Services (TS) is responsible for leading the Technology Services department to support ministry, services, and business functions. This role strategically leverages technology to enhance the mission of First Baptist Atlanta (FBA), using tools that spread the Gospel, strengthen discipleship, and serve the church body with excellence.

    QUALIFICATIONS

    Must have a growing and mature personal relationship with Jesus Christ

    Must align with the beliefs, values, and mission of First Baptist Atlanta

    A current church member of FBA or enrolled in First Class and willing to become a member of FBA within the first three months of employment

    Must be an effective manager of individual employees and teams

    Must be accessible at all times for addressing emergencies that may arise

    Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s degree preferred)

    Minimum of five years of experience in IT leadership, systems management, or technical project management

    Technical certifications such as CompTIA Network+, CompTIA Security+, Microsoft Certified: Azure Solutions Architect, or Cisco Certified Network Associate (CCNA) are highly preferred

    ITIL Foundation Certification or similar credential in IT Service Management is desirable

    Experience with church management software and live-streaming platforms is highly preferred

    Proven experience managing technology infrastructure in a ministry, non-profit, or corporate setting is a plus

    Must be available to work Sunday through Thursday, with flexibility for ministry events and support needs

    ESSENTIAL FUNCTIONS

    Leadership & Strategy

    Implements the directives of the Director of Business & Campus Operations regarding technology strategy and operations

    Provides Red Carpet support to the Office of the Pastor, proactively meeting needs and delivering technology updates

    Establishes a culture of continuous improvement by conducting comprehensive technology reviews and audits

    Technical Operations

    Manages the Technology Services department, including line-of-business applications, second and third-party support services, and technological support for broadcast production environments

    Oversees, evaluates, and improves current technology infrastructure, hardware, software, network systems, and phone systems

    Provides subject matter expertise to leadership for system improvements aligned with ministry goals

    Support & Training

    Ensures Help Desk tickets assigned to TS are processed efficiently based on priority

    Ensures prompt resolution of staff hardware and/or software issues

    Plans and implements ongoing technology training for staff in coordination with Human Resources

    Collaborates with Media Services to provide support for production and live streams

    Security & Compliance

    Identifies and resolves security vulnerabilities through strategic solutions

    Stays informed of industry regulations, emerging technologies, and trends to ensure efficient operations

    Vendor Relations

    Develops the TS department budget in collaboration with leadership and TS staff, addressing needs, next steps, projects, equipment, and services

    Communicates with leadership regarding costs, value, and risk potential for TS projects

    Creates and implements TS policies, protocols, and standards

    Oversees contract negotiations with TS vendors, contractors, and service providers

    ADDITIONAL DUTIES

    Performs annual employee reviews for Technology Services staff

    Provides training and development opportunities for team members to encourage growth in their technical and professional skills

    Explores and pursues partnerships with other churches and ministries for collaborative enrichment in technology and digital ministry

    Tithes income to the church