We are seeking a Dispatch Administrator II to support the daily operations of our Project Coordinating Department. This position plays a key leadership role, acting as a direct resource for team members across the company. You will address questions related to field sampling, laboratory analysis, pricing, and administrative or billing inquiries. In addition, the Dispatch Administrator II will oversee and manage the day-to-day operations, ensuring everything runs smoothly and efficiently. Benefits: • Medical • Dental, Vision • Paid Vacation/Sick Time • 401k • Various discounts on travel/entertainment/wellness/gym membership, etc. Responsibilities: • Answering phone calls • Calling clients and technicians • Scheduling field jobs with technicians, clients, and homeowners • Provide excellent customer service and maintain client relations • Data entry • Preparing and gaining work authorizations • Assist in acquiring billing information for clients and insurance companies • Taking lead in the Manager role when the manager is not present Qualifications: • Customer service experience required • Ability to communicate with a range of personalities and emotions • Proficient in Microsoft Word, Excel, PowerPoint • Become proficient in company databases, project management systems, and third-party software applications in use by the company • Excellent verbal and communication skills, personable and client-service-oriented • Strong multi-tasking skills • Capable of training, reviewing, and critiquing deliverables • Ability to direct and manage a fast-paced office • Ability to learn, understand, and explain the technical/science side of the industry and assess • Capable of directing various departments and prioritizing • Detail-oriented, accurate reporting, and fast typing skills • Minimum of 2 years experience working within an associated industry or role-type • Certifications in Asbestos, Lead, and Industrial Hygiene are a plus (CAC, LI-RA, CMI) • Laboratory experience is a plus • Great communication • Must live within daily driving distance of the office Compensation: $49,000 - $56,000

• Answering phone calls • Calling clients and technicians • Scheduling field jobs with technicians, clients, and homeowners • Provide excellent customer service and maintain client relations • Data entry • Preparing and gaining work authorizations • Assist in acquiring billing information for clients and insurance companies • Taking lead in the Manager role when the manager is not present