Benefits:

401(k)

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Dispatcher / Customer Service Representative

Location: Stevensville, MD

Compensation: $20-25/hr (commensurate with experience)

*We will also consider applications from entry-level candidates starting at $16/hr

Who We Are

At Ace Handyman Services, we’re a team that values craftsmanship, camaraderie, and a healthy dose of quirk. Locally owned and operated, we take pride in serving the unique needs of our neighbors from Ocean City to Arnold. If you’re looking for a workplace that combines an entrepreneurial spirit with the welcoming energy of the Eastern Shore, keep reading!

What you’ll do

We are growing fast and need a driven, reliable, and tech-savvy Dispatcher / Customer Service Representative to keep operations running like clockwork. You’ll be the linchpin of our daily operations, connecting customers with the services they need while ensuring our Craftsmen are set up for success.

You will wear multiple, crucial hats including that of:

Customer Champion: Handle inbound/outbound calls, educate customers on our services, and present personalized solutions for each customers.

Schedule Wizard: Constantly optimize the appointment schedule to guarantee maximum efficiency and revenue.

Sales Partner: Confidently assist with pricing and estimates, helping customers see the value in our solutions and closing deals on the spot.

Craftsman Connector: Match the right craftsman to the right project to create exceptional customer and Craftsman experiences.

Operational Support: Provide logistical support for materials and scheduling to keep projects on track.

What We’re Looking For:

A reliable go-getter with a knack for organization and a passion for problem-solving. You thrive on creating order from chaos and enjoy building relationships with customers and colleagues alike.

Must-Haves:

5+ years of customer service or administrative experience, with 2+ years in the trades

2+ years of Service Titan experience (must have recent, demonstrable experience within the last two years)

Demonstrated success in booking and scheduling

Comfort with sales, pricing, and estimating (construction/handyman industry strongly preferred)

Exceptional phone skills

Strong organizations skills

Tech-savvy commensurate with current platforms and systems

Dependability: Mon–Fri, 8 AM–5 PM ET availability

Eligibility to work in the U.S.

*Entry-level candidates with equivalent school and/or volunteer experience are encouraged to apply.

Why You Should Join Ace Handyman Services?

Competitive Pay: $20–$25/hour, depending on experience

Bonuses: Performance-based incentives

Growth Opportunities: Hands on experience in a fast-paced, entrepreneurial environment

Paid Time Off: 10 days annually

Training & Development: Learn and grow with us

401(k)

If you’re ready to bring your organizational superpowers, customer service expertise, and tech-savvy mindset to a company that’s redefining home improvement, we want to hear from you!

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.