Dispatch Receptionist

SERVPRO of Alexandria/Marlton/Morningside

Dispatch Receptionist

Alexandria, VA
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    Dental insurance

    Free food & snacks

    Health insurance

    Paid time off

    Join Our Team as a Dispatch Receptionist at SERVPRO® of Alexandria!

    Do you enjoy helping people through challenging situations? This is your chance to make a real difference! At SERVPRO®, we’re driven to make fire and water damage "Like it never even happened."

    We’re looking for someone who:

    Thrives under pressure and enjoys meeting new people

    Communicates clearly and professionally

    Can juggle multiple tasks with ease

    Is self-motivated and excited to go above and beyond

    Job Description:

    Perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform general office duties, such as drafting correspondence, filing, and creating reports.

    Responsibilities:

    Provide excellent customer service

    Receive general phone calls and greet visitors

    Receive and dispatch lead calls and job referrals

    Perform detailed and accurate data entry, including analyzing dispatch reports

    Coordinate crew and job scheduling

    Perform general administration duties

    Assist other departments, as needed

    Qualifications:

    1+ year(s) of administrative or office-related experience and business experience

    Working knowledge of current business software technologies is required

    Experience in the commercial cleaning and restoration or insurance industry is desired

    Customer service experience, quality assurance, and scheduling a plus

    Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times

    Ability to remain calm and professional during tense or stressful situations

    Excellent organizational skills and strong attention to detail

    Very self-motivated and goal-oriented

    Capability to work in a fast-paced, team-oriented office environment

    Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)

    Ability to learn new software, including Xactimate and proprietary software

    Minimum of HSD/GED, Associate's/Bachelor’s degree preferred

    Ability to successfully complete a background check subject to applicable law

    All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

    All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.