DispatchHealth is looking for a DISPATCHHEALTH Medical Technician (DHMT) to provide EDUCATION & CLINICAL TRAINING SUPPORT and join our growing clinical education team. 

The DHMT Education & Clinical Training Support teammate at DispatchHealth should be an experienced DHMT who is interested in professional growth. This position reports to the Director of Clinical Education and will collaborate with Operations and the Clinical Implementation teams.   Time requirement: 40 hours a week (1 FTE); majority of the time is administrative, however, there is still an expectation to work clinically (as time allows) of approximately 2 - 4 shifts per month to stay connected to the field. 

DispatchHealth is the leading provider of mobile, high-acuity healthcare services in the United States. DispatchHealth has created an integrated, high-value delivery solution that provides exceptional care in the home through technology, convenience and service. The organization focuses on the Quadruple Aim of enhanced patient experience, improved health outcomes, lowering healthcare costs, and superb provider experience. Our vision is to create the most advanced and complete in-home care model in the world. Our innovative model allows our emergency medicine trained clinicians to provide definitive care in the home to treat common to complex injuries and illnesses. We provide whole person care by facilitating timely follow up and care coordination.  Our providers love working at DispatchHealth because of the high-quality care they can provide, the value of the delivery model and the appreciation from our patients.   

OUR MISSION 

Provide righteous healthcare through the power of technology, convenience and service. 

OUR VISION 

Redefine healthcare delivery 

OUR VALUES – THE FOUNDATION TO OUR CULTURE 

• World class customer service and quality 

• Be passionate 

• Work hard while having fun 

• Drive innovation 

• Work collaboratively 

• Always do what is right for the patient 

• Focus on the continuum, not just the moment 

• Community responsibility

JOB RESPONSIBILITIES: 

• DHMT EDUCATION & TRAINING: 

• Deliver standard office training and content for new market launches to groups of new employees.  Travel Required. 

• Assist in creation of video/module training and building a remote curriculum for ‘Train the Trainer' and standardized, scalable DHMT Onboarding 

• Hold weekly “classroom” style training sessions for groups of trainees 

• Evaluate readiness for DHMT practice 

• Perform ‘Train the Trainer ‘and validate competencies for local markets on all DHMT processes: 

• New Market  

• Field/Car training  

• IV training 

• Skills Observation and Competency Validation 

• Provide and possess strong knowledge of Dispatch Health kits, POC tests, the daily operations and DHMT workflow 

• Train to all DispatchHealth's systems (Zizzl, ShiftAdmin, etc). 

• Become a certified N95 employee fit tester through DispatchHealth  

• Provide end to end Dashboard workflow training  

• Assist in Lab training and competencies with Clinical Operations 

• COMMUNICATION and Teamwork: 

• Possess strong communication skills both written and verbal 

• Be detail oriented in creation of training materials 

• Ability to apply feedback to training style and to provide constructive feedback to trainees 

• Ability to follow a set curriculum and training plan developed by the education team and maintain consistency in process 

• Work cooperatively, positively, and collaboratively with interdisciplinary and cross functional teams 

• REQUIRED COMPETENCIES, SKILLS AND ABILITIES 

• Embodies and practices _The _DispatchWay 

• Strong passion for education, training and learning 

• Strong customer service capabilities 

• Excellent interpersonal and communication skills 

• Exceptional organizational skills with great attention to detail and be task oriented 

• Experience providing educational materials, working in LMS systems preferred 

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint,Teams) with the ability to adapt to new computer systems quickly 

• Effective time management skills and ability to work independently 

• Knowledge of market and ability to standardize market information 

• Passion for redefining how healthcare is delivered 

• Travel requirement: Must be able to travel 1-2 times per month for up to 7-10 days per travel assignment (all travel expenses are reimbursed by Dispatch) 

• Flexibility!

MINIMUM QUALIFICATIONS 

• DispatchHealth Medical Technician experience, minimum of 6 months preferred 

• Medical Technician with IV Certification preferred or strong IV skills 

• EMT - Basic Certification. Maintain Active EMT Certification in home state 

• Valid driver's license with clean driving record 

• BLS, American Heart Association 

• High School Diploma or GED equivalent 

• 2 years managerial experience preferred 

• Proficiency with use of the Dashboard 

• Recommendation/reference from Lead APP and a DHMT colleague

BENEFITS 

• Healthcare benefits and 401k 

• Continuing medical education allowance as outlined in company policies 

• Paid time off as outlined in the company policies 

• Career advancement opportunities 

• Be part of something new, exciting and progressive

Employees are held accountable for all duties of this job; however, this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.