Dispatch Operations Representative - Toledo, OH

As a Dispatch Operations Representative, you will work in a fast-paced environment coordinating our day-to-day shipments and support the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns and to proactively monitor the movement of freight to ensure customer satisfaction.

Responsibilities:

Enter new load orders into our proprietary web-based software

Initiate “check calls” to track and trace drivers on all pickups and deliveries

Communicate internally correspondence with drivers to ensure accurate documentation

Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays

Maintain and collect proper paperwork for each shipment

Work cooperatively with Sales to provide solutions for customers’ needs and resolve issues

Provide and negotiate freight rates to carriers

Manage daily shipments to ensure timely pick-up and delivery

Procurement of new carriers based on volume and lane density

Benefits:

Room for advancement in a fast growing company that promotes from within

On-site training and career development

Casual dress code

Health, vision, and dental insurance benefits

401(k) Plan

Paid holidays and paid time off

Desired Skills and Qualifications:

1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics

Must have strong attention to detail

Ability to prioritize, balance, and organize information while completing multiple tasks.

Above average proficiency in Google Drive and Microsoft Excel (vlookup, pivot tables, reports)

Excellent written and verbal communication skills

Excellent teamwork skills

Bachelor’s degree preferred